ITIL® Service Management

ITIL® 4 Foundation – E-Learning

Discover how ITIL can enhance your career with certifications tailored to professionals like you who aspire to stand out and be successful in this competitive field.

  • Duration 12 Months access
  • Fee - Virtual Instructor-Led $1650 + GST
  • Exam Included
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Overview

Advance your career in IT service management with ITIL Official eLearning: Course and exam voucher, all in one bundle!

ITIL 4 – the Ultimate in IT Service Management

ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. The ITIL 4 Foundation training is an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers.

The result of a great amount of global research and development work across IT and service management industries, the latest ITIL 4 has been designed to help organisations meet the increasing challenges of today’s complex digital environment by integrating concepts from Agile, DevOps and Design Thinking.

ITIL Official eLearning is designed to empower you with a dynamic, flexible and personalised approach that enhances your engagement, empowers your skills and optimises your educational outcomes. Discover its full spectrum of opportunities.

  • FLEXIBILITY AT YOUR FINGERTIPS: YOUR LEARNING, YOUR WAY
    Official eLearning isn’t just a course; it’s a reliable companion in your pursuit of knowledge. Tailored to meet your individual learning needs, it adapts to your schedule and preferences, providing a unique and tailored learning experience that can be enjoyed in any location, anywhere in the world.
  • SELF-DIRECTED LEARNING: TAKE THE LEAD IN YOUR EDUCATION
    Say goodbye to rigid timelines and take control of your education. You can choose your unique learning path, exploring resources independently and navigating the material at your own speed to select the depth of focus that suits you.
  • ENGAGING LEARNING ENVIRONMENT: MAKE LEARNING ENJOYABLE AND EFFECTIVE
    Learning has never been easier. Online course materials and training modules include multimedia elements, interactive quizzes, and engaging activities. All available on desktop and mobile.
  • Explore PeopleCerts’ eLearning Demo
    Step into PeopleCerts’ eLearning platform and discover how it can elevate your learning with engaging, interactive content.  Take a Quick Preview

Learning Outcomes

The aim of the ITIL 4 Foundation training and certification course is for each participant to be able to:

  • Understand and use the ITIL terminology and key concepts
  • Understand the four dimensions of service management that collectively provides a holistic approach to the delivery of service value to the customers
  • Understand the ITIL Management Practices
  • Understand the ITIL Service Value System
  • Understand the ITIL Guiding Principles, the need for Governance and Continual Improvement

Embark on a transformative learning experience with ITIL Official eLearning, your pathway to achieving professional certification, at your own pace, from your own space!

Unlock career opportunities

  • IT Team Leader
  • IT Service Manager
  • IT Project Manager
  • IT Service Operations Manager
  • IT Operations Specialist

Who Should Attend

The ITIL 4 Foundation course is appropriate for:

  • Any individual working in an IT environment who requires a basic understanding of the ITIL Best Practice framework
  • Any individual who needs a greater understanding of how an organisation can make use of ITIL to enhance the quality of IT services and the managing thereof
  • Anyone who may have an interest in the subject such as Business Owners, IT Managers, Project Managers, Service Desk staff, Operations staff, Developers

Course Contents

1.  Introduction

  • History of ITIL
  • IT Service Management in the modern world
  • About ITIL 4
  • The structure and benefits of the ITIL 4 Framework

4.  The ITIL Service Value System

  • Opportunity, demand and value
  • ITIL Guiding Principles
  • Governance
  • Service Value Chain
  • Continual Improvement

2.  Key Concepts

  • Value and value co-creation
  • Organisations, service providers, service consumers, and other stakeholders
  • Products and services
  • Service relationships
  • Value: outcomes, costs and risks

5.  ITIL Management Practices

  • 5.1 General Management Practices
  • 5.2 Service Management Practices
  • 5.3 Technical Management Practices

3.  The Four Dimensions of Service Management

  • Organisations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors

6 .  Exam Preparation

  • Exam techniques
  • Sample Exams

  • Overall, it was an excellent course. Trainer provided useful and relevant examples from his experience. He was also able to effectively relate our questions and examples from our own environments back to ITIL principles. I feel very prepared for the exam after this course, and wouldn't hesitate to study with ALC again!

    ALC Live Virtual Training

Testimonial

ALC Training

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Fees

ITIL 4  Foundation Self paced learning + Exam

  • $1650 + GST

Delivered through PeopleCert’s Canvas Learning Management System (LMS), the ITIL Official eLearning revolutionises your learning experience.

  • Engaging multimedia approach
  • Interactive elements
  • Multi-level learning structure
  • Quizzes and knowledge checks
  • Mobile-friendly

Exam is conducted via PeopleCert’s online web proctor system.  Candidates can schedule their exam any date/time within the voucher validity period.

The ITIL foundation exam comprises:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes duration
  • Closed book.

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