ITIL® Practice Manager
Certification Training Modules
The latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules. Starting with the management practices covered in the ITIL 4 Foundation, based on the practice guides.
Next Steps after Foundation
The individual practices are offered through one-day training or bundled and combined in 3-day training with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.
Which module suits you best?
There are 15 individual modules to choose from, or else choose to attend a bundled package of pre-selected courses.
View more information on the modules available below:
Monitor, Support & Fulfil
The bundle includes the following individual practices:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
Individual Module breakdown below…