ITIL® Practice Manager
Certification Training Modules
The latest practice-based modules provide shorter and more flexible training with
opportunity to bundle, mix and match the modules. Starting with the management
practices covered in the ITIL 4 Foundation, based on the practice guides.
Next Steps after Foundation
The individual practices are offered through one-day training or bundled and combined in 3-day training with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.
Which module suits you best?
There are 15 individual modules to choose from, or else choose to attend a bundled package of pre-selected courses.
View more information on the modules available below:
Monitor, Support & Fulfil
This bundle includes the following individual practices:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
Individual Module breakdown below...
Plan, Implement
& Control
This bundle includes the following individual practices:
- Change enablement
- Release management
- Service Configuration Management
- Deployment Management
- IT Asset Management
Individual Module breakdown below...
Collaborate, Assure & Improve
This bundle includes the following individual practices:
- Continual improvement
- Service Level Management
- Relationship Management
- Information Security Management
- Supplier Management
Individual Module breakdown below...
Monitor, Support & Fulfil - Module Breakdown
Service
Desk
Service Desk is the point of contact between the service providers and users. The Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area.
Incident Management
The Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
Problem Management
The Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.
Service Request Management
The Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
Monitoring & Event Management
The Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
Plan, Implement & Control - Module Breakdown
Change
Enablement
The Change Enablement practice module provides best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule.
Release Management
The Release Management practice module provides best practice guidance on how to make new and changed services and features available for use in line with the organisation’s policies and agreements between the organisation and its service consumers.
Service Config. Management
The Service Configuration Management practice module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed.
Deployment Management
The Deployment Management practice module focuses on how to move new or changed hardware, software, docs, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.
IT Asset Management
The IT Asset Management practice module focuses on how to plan & manage the full lifecycle of all IT assets, to help the organisation maximise value, control costs, manage risks, support decision-making about the purchase, re-use, retirement, & disposal of IT assets, meet regulatory & contractual requirements.
Collaborate, Assure & Improve - Module Breakdown
Continual Improvement
The purpose of the Continual Improvement module is to align the organisation’s services with changing business needs through the ongoing improvement of products, services and practices.
Service Level Management
The purpose of the Service Level Management module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience.
Relationship Management
The purpose of the Relationship Management module is to establish how to nurture the links between the organisation and its stakeholders at strategic and tactical levels.
Information Security Mgmt
Supplier Management
Want to Chat?
If you would like to discuss the individual modules for yourself, the practice manager bundles or had any other questions we're happy to help! You can give us a call on 1300 767 592 or else have us call you!
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