Frequently Asked Questions

Couldn't find the answer you were looking for?

Here we have compiled a wide range of FAQs around Exams, Certificates, Post Course Support and more..
If you still have a question, please get in touch or give us a call on 1300 767 592.

Frequently Asked Questions

Q: How do I get in touch with ALC?

A: You may call us on 1300 767 592 or else click the contact button at the top of the page to submit a form.

Q: When will I receive my exam voucher?

A: In most cases the exam vouchers are issued either on the 1st or last day of the course. For some however then can take up to 48 hours post course to receive. If you have not received your voucher please contact us.

Q: Can I extend my exam voucher validity period?

A: In most cases, yes - please get in touch with our exams team at your soonest to discuss options/fees.

Q: What happens if I fail my exam?

A: Once your official exam results are released ALC's exam team will contact you with options available. If you have not heard anything, please call or enquiry for our exams team to discuss your options.

Q: What is MyAxelos?

A: Participants on a course with a PeopleCert/Axelos exam are gifted 3 months free access to MyAxelos. MyAxelos brings together all the materials, resources, templates, and best practice guidance. Participants benefit from industry news, articles, white papers by subject matter experts and more. Access case studies, exam preparation materials, exam guidance videos, digital badges to share along with tools to help keep certifications valid.

Q: I'm attending a virtual course and my training materials have not arrived - what do I do?

A: Please call us ASAP on 1300 767 592 to advise - our logistics team will be able to assist!

Q: Im attending a face-to-face course, when will I get my training materials?

A: You will be provided with training materials on the 1st day of the course at the venue.

Q: Where do you hold your face-to-face training courses?

A: We use centrally located venues in the CBD. 2 weeks prior to the course start date once confirmed we will advise booked participants of the exact location for the course.

Q: What are my payment options?

A: ALC accept payment by Credit Card or Bank Transfer. At the time of booking you can select the "pay by invoice" option at check out and we will provide you with an invoice with banking details or else you may pay by credit card.

Q: Do you accept Purchase Orders?

A: Yes - either if ALC is set up as an existing vendor, or we need to be set up no problem at all we can certainly look after this for you.

Q: I need to set ALC up as a vendor, how do I start this process?

A: Simply send your vendor forms to and we will complete and return any vendor forms for you.