Business Analysis

Modelling Business Processes

Key skills for modelling and improving business processes and for evaluating the effectiveness of the change.

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Modelling Business Processes

The success of business change projects is greatly increased by modelling the business processes prior to change. Modelling allows a common understanding and visibility of the current situation, facilitates the evaluation of alternative strategies and reflects the change to be implemented.

The BCS Modelling Business Processes course enables delegates to learn and practice a variety of techniques for modelling and improving business processes and for evaluating the effectiveness of change.

Modelling Business Processes is a Practitioner Certificate from the BCS Professional Certifications portfolio. It is also one of an integrated set of courses leading to the widely respected BCS Diploma in Business Analysis.

Our Trainers Make the Difference

  • Dr. Neil Pearson

    Neil has successfully worked as an independent trainer and consultant for over 9 years, covering subjects such; as Lean Six Sigma, Business Analysis and Program & Project Management.

    Read full bio

Learning Outcomes

The investigation, modelling, analysis, and improvement of business processes is key to an understanding of both Requirements Engineering and Business Process Improvement (BPI). These techniques and practices reduce the cost of development and potential re-work across the organisation to create high quality products and add business value.

In this course you will learn how to:

  • How to apply industry standard business process modelling and analysis techniques
  • Understand the framework for business process improvement within which these techniques may be applied.
  • Identify and model core business processes at both the organisational and operational levels
  • Analyse activities within business processes
  • Analyse managerial and performance aspects of activities and processes
  • Evaluate and re-design business processes
  • Measure the effectiveness of the change
  • Recognize the events that trigger the business processes
  • Improve your business processes

Who Should Attend

This course is intended for those who are likely to become involved in business analysis at any level, including:

  • Business Analysts and Systems Analysts
  • Business Managers
  • Developers
  • Project Managers and Team Leaders
  • Quality Assurance and Quality Control Managers

Course Contents

1. Introduction 

  • Purpose of business process modelling
  • Context: organisations, systems, processes, stakeholders
  • Strategic context and business goals
  •  Approaches to business process modelling 
  • Definition of a business process

2. Identifying Business Processes

  • Types of processes and functional areas
  • Process view versus functional view
  • Value chain analysis and business performance
  • Hierarchy of business processes and tasks

3. Modelling Business Processes

  • Process modelling techniques (including swimlanes) “As Is” modelling
  • Events and outcomes
  • Actors involved with business processes
  • Business rules

4. Evaluating and Improving Business Processes

  • Improving Business Processes
  • Analysing activities, work flow, tasks
  • Problem Analysis; GAP Analysis; Root Cause Analysis
  • Business process improvement
  • “To Be” process model

5. Monitoring

  • Identifying current and new standards and measures
  • Measuring effectiveness of change: goals, measures and issues
  • Challenging the business rules
  • Staff performance and human aspects

6. Transition

  • Using the business process model to identify IT requirements
  • Skills profiling and staff development
  • Procedure design

7. Implementation Issues 

  • Implementing the new processes 
  • Making and managing the change
  • I really enjoyed this course. It was a small class, which made it easier to engage and ask questions. Very thorough communications process, which I thought was great. I really enjoyed this course. Neil is very
    knowledgeable and was very helpful answering questions. Really great to be able to have a small group in the training.

    Live Virtual Training | 2022


Business Analysis Foundation

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BCS Modelling Business Processes Certificate Course (3 days)

  • $2,350 + GST

The fee includes:

  • Course presentation, accredited by BCS
  • Comprehensive ALC course workbook
  • The BCS Modelling Business Processes Certificate exam
  • The BCS Business Analysis Fourth Edition Textbook (ISBN 9781780175102)
    • If you have recently attended the Business Analysis Foundation course with ALC, you might already have this textbook. If so, please get in touch with ALC for instructions on how to receive a discounted price covering the cost of the Textbook. 


There are no formal pre-requisites to attend the BCS Business Analysis Practitioner courses. However, it is assumed that participants do have some practical experience. If you are new, or relatively new, to Business Analysis then you should first sit the Business Analysis Foundation course.


Exams & Other Information

Live Virtual Training – At course completion participants of business analyst foundation course will be provided by BCS the examination institute, an access code to the online web-proctored exam hosted by QuestionMark and accessed via a web browser. Access codes are valid for 6 months. 

Face-to-Face Training – Online exam available only. At course completion participants will be provided by BCS the examination institute, an access code to the online web-proctored exam hosted by QuestionMark and accessed via a web browser. Access codes are valid for 6 months. 

Exam Format & Duration – 

  • Online or Paper-Based
  • Multiple Choice
  • 60 Minutes Duration
  • pass mark of 26/40 (65%)
  • Closed book

Candidates who are awarded a pass for the examination are awarded the BCS Certificate in Modelling Business Processes.

ALC Group is accredited by BCS as an Accredited Training Organisation for Requirements Engineering.