New Ways | DevOps & Scrum

Professional Scrum Master™ II (PSM II)

The advanced level course to support Scrum Masters in their professional development

  • Duration 2 Days
  • Fee - Virtual Instructor-Led $1,450 + GST
  • Exam Online Exam Voucher
  • Fee - Face-to-face Training $1,650 + GST
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     Professional Training Network Partner

Professional Scrum Master™ II

The 2-day Professional Scrum Master II (PSM II) course is an advanced class designed to support Scrum Masters in their professional development.

Unlike the Professional Scrum Master (PSM) course which focuses on how to use Scrum, the Scrum framework and the role of the Scrum Master, PSM II is an advanced course which helps students to understand the stances that characterize an effective Scrum Master and servant-leader. The class dives deep into how Scrum Masters serve the Scrum Team, Product Owner, and the organization.

Students will learn about areas critical to growing as a successful Scrum Master such as how the principles and values of Scrum help guide Scrum Masters in the decisions they make and how the Scrum Master can help change the environment of Scrum Teams, creating the conditions for agility to thrive. Students will also explore related practices and skills which will enable them to have the right types of conversations and how to apply them to become better Scrum Masters.

Throughout the class, your PST will provide stories, exercises, facilitation techniques (such as “Liberating Structures”), resources, and more.

Our Trainers Make the Difference

  • Ferzeen Anis

    Ferzeen is an agile coach, scrum master, globally accredited trainer, transformation consultant, public speaker and life coach. She works with individuals, teams and leaders at all levels of an organisation to boost their ability to perform in complexity.

    Read full bio

Learning Outcomes

  • Understand what the Scrum Master can do to support Development Teams and Product Owners to become more effective.
  • Explore how to help change the environment, making it conducive for Scrum Teams to be successful with greater agility.
  • Provide tips and techniques for the Scrum Master to work with the rest of the organization in support of their Scrum Teams.

Recent Feedback:

“Really interactive experience on Zoom – I had planned to be exhausted by day one when in fact I had more energy than a normal work day. Definitely because of course design, but also because Fez kept a good pace and us all involved in discussions. Excellent trainer!”
Professional Scrum Master | Live Virtual Training

Who Should Attend

The Professional Scrum Master II course is an advanced course specifically designed for experienced Scrum Masters who have a thorough understanding of the Scrum framework. It is particularly beneficial for those with at least one year of Scrum Master experience.

See our full Scrum offering

Course Contents

  • What makes an effective Scrum Master
  • How to support the Scrum Team
  • How to support the organization
  • Challenges of middle management
  • Dealing with complexity and impediments
  • Measurement in Scrum
  • Successful product delivery and “Done”
  • Facilitation techniques
  • Fez was an excellent trainer, very experienced and had many relevant real examples to support the material presented. Pace of the course was good, engaging and inclusive.

    Live Virtual Training | 2022


Professional Scrum Master

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Fees per person

Professional Scrum Master II Course + Certificate Exam

  • Live Virtual Training = $1450 + gst

The fee includes:

  • Course presentation by Tier-1 international standard fully-accredited trainer
  • Official course workbook printed in colour
  • A copy of the official Scrum Guide
  • Professional Scrum Master II Certificate Exam – one voucher


Face-to-Face Training = $1650 + gst

The fee includes:

  • Course presentation by Tier-1 international standard fully-accredited trainer
  • Official course workbook printed in colour
  • A copy of the official Scrum Guide
  • Professional Scrum Master II Certificate Exam – one voucher
  • Catering at the venue – morning tea, lunch and afternoon tea

Exam & Other Information

All participants completing the Professional Scrum Master II course will receive a password to attempt the Professional Scrum Master II assessment, and are also entitled to a 40% discount on the PSM III assessment. These industry-recognized PSM certifications require a minimum passing score on these rigorous assessments.

Certificate Exam

The Professional Scrum Master II is a prestige certification that has two levels of certification: PSM I and PSM II.  When you take this course you will receive a voucher to take the PSM II assessment. The exam is taken online after the course. The cost of the first attempt is included in the price of the PSM class.

If you take the exam within 14 days of the course you become eligible for a 2nd attempt at no extra cost.  The reason for this is that when you attend a training class you learn the importance of inspection, adaptation, and fast feedback cycles.  To reinforce these concepts you are encouraged to avoid undue delay and to take your assessment promptly, within 14 days of course attendance. If you do not achieve the required score, you will be given a 2nd attempt at no additional cost.

PMI PDU Credits

Students of courses are able to claim Project Management Institute (PMI) PDU credit: 14 PDUs after attending a two-day Professional Scrum Master (PSMII). Please note that PMI PDUs are earned for course attendance and not for passing a assessment. Students can claim PDUs under PMI’s “Education courses provided by other third party providers” category. You can claim your PDUs online at