ITIL® Service Management Focuses on human-centric design and the management of customer, user, and employee experiences across the customer journey to create value for all stakeholders.
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| Subscription Duration | Fees Inclusive of GST | |
| 12 month access | $1,419.00 |
|
This module provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL guidance. It offers practical direction to help align people, processes, and technology to deliver user-centric, outcome-driven experiences.
Core Themes
Benefits
After taking this course, you will have a thorough understanding of:
Overall, it was an excellent course. Trainer provided useful and relevant examples from his experience. He was also able to effectively relate our questions and examples from our own environments back to ITIL principles. I feel very prepared for the exam after this course, and wouldn't hesitate to study with ALC again!
All participants will receive:
Virtual Courses:
Exams & Additional Information
Live Virtual Training: Participants attending a Virtual Training course will be provided with an online exam voucher to sit the exams at a time and date of their choosing within 12 months of the course. The web-proctored exams are available 24/7 and run by the examination institute PEOPLECERT.
The exam comprises of:
Pre-requisites
Delegates must hold one of the below certifications to be able to take this exam:
If you have a group of people who can all be spared at the same time then private training is a GREAT way to go:
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management
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