Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:

• Service design in PPO and lifecycle context
• Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimisation
• Capacity management as a capability to realise successful service design
• Availability management as a capability to realise successful service design
• IT service continuity management as a capability to support overall business continuity management
• Information security management as part of the overall corporate governance framework
• Planning, protection and optimisation roles and responsibilities
• Technology and implementation considerations
• Organisational roles relevant to PPO

And specifically in the following key ITIL process and role areas:-

• Capacity management
• Availability management
• IT service continuity management
• Information security management
• Demand management
• Challenges, critical success factors and risks for planning, protection and optimisation