ITIL® Service Management Latest Version: ITIL 4 - This 2-day course is the essential starting point for anyone wanting to get started in ITIL.
| Location | Date | Time | |
| Virtual Instructor-led Training | AEDT | 27 & 28 November 2024 | 09:00 am - 05:00 pm |
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| Virtual Instructor-led Training | AWST | 4 & 5 December 2024 | 09:00 am - 05:00 pm |
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| Virtual Instructor-led Training | AEDT | 16 & 17 January 2025 | 09:00 am - 05:00 pm |
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| Virtual Instructor-led Training | AWST | 23 & 24 January 2025 | 09:00 am - 05:00 pm |
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| Virtual Instructor-led Training | AEDT | 30 & 31 January 2025 | 09:00 am - 05:00 pm |
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| Virtual Instructor-led Training | NZDT | 3 & 4 February 2025 | 09:30 am - 05:00 pm |
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| Melbourne, Face-to-Face | 11 & 12 February 2025 | 09:00 am - 05:00 pm |
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| Virtual Instructor-led Training | AEDT | 13 & 14 February 2025 | 09:00 am - 05:00 pm |
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| Virtual Instructor-led Training | AEDT | 24 & 25 February 2025 | 09:00 am - 05:00 pm |
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| Canberra, Face-to-Face | 27 & 28 February 2025 | 09:00 am - 05:00 pm |
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| Brisbane, Face-to-Face | 13 & 14 March 2025 | 09:00 am - 05:00 pm |
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| Virtual Instructor-led Training | AEDT | 17 & 18 March 2025 | 09:00 am - 05:00 pm |
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| Sydney, Face-to-Face | 24 & 25 March 2025 | 09:00 am - 05:00 pm |
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| Virtual Instructor-led Training | AEDT | 24 & 25 March 2025 | 09:00 am - 05:00 pm |
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| Virtual Instructor-led Training | AEDT | 27 & 28 March 2025 | 09:00 am - 05:00 pm |
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ITIL 4 – the Ultimate in IT Service Management
ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. The ITIL 4 Foundation training is an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers. The result of a great amount of global research and development work across IT and service management industries, the latest ITIL 4 has been designed to help organisations meet the increasing challenges of today’s complex digital environment by integrating concepts from Agile, DevOps and Design Thinking.
The ITIL Foundation certification course is the essential starting point for anyone wanting to get started in ITIL. No longer a “nice to have” but a “must have” for any organisation or department or individual serious about improving IT Service Management.
ITIL 4 Certification Scheme
You can get a good idea of the new ITIL 4 Certification Scheme in the diagram below. The Scheme comprises a number of modules:
There are three high-level designations that can be attained:
To obtain the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designations you must complete all modules in each stream, with ITIL Strategist being common to both.
NOTE: There is no transition module (bridging course) from ITIL v3 Foundation to ITIL 4 Foundation. If you already have ITIL v3 Foundation and wish to take an ITIL 4 Specialist/Strategist/Leader course, then the recommended approach is to first take ITIL 4 Foundation in order to be able to transition to the new scheme.
Virtual Instructor-led Training
ITIL Foundation is available as Virtual Instructor-led Training (VILT). You get the same world-class trainer and the same excellent training that you would normally get from ALC. It is fully live and interactive. The only difference is that the ITIL 4 Foundation course is conducted online.
Virtual Instructor-led Training has been around for quite a while and is a well-proven delivery method. Get ITIL® Training Live, Instructor Led, virtually run online from your home, office or wherever you have a computer and a good internet connection!
With more than 30 years' experience in the IT industry focussing on strategy, governance and IT services, DLJ is the most highly regarded trainer in the Asia-Pacific region in the areas of IT Governance (COBIT 2019) and IT Service Management.
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Rose Dyson is a passionate and highly experienced ITIL, DevOps, and Agile Service Management consultant, educator, mentor, and leader.
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Dean has worked in the IT industry for more than 25 years, initially in application development and customisation and over the last several years as a Trainer, Facilitator, Mentor and Coach focussing on Agile, Service Management and IT Governance.
Read full bioThe aim of the ITIL 4 Foundation training and certification course is for each participant to be able to:
The ITIL 4 Foundation course is appropriate for:
1. Introduction
2. Key Concepts
3. The Four Dimensions of Service Management
4. The ITIL Service Value System
5. ITIL Management Practices
6 . Exam Preparation
Overall, it was an excellent course. Trainer provided useful and relevant examples from his experience. He was also able to effectively relate our questions and examples from our own environments back to ITIL principles. I feel very prepared for the exam after this course, and wouldn't hesitate to study with ALC again!
ITIL 4 Foundation Course (2 days) + Certificate Exam
Live Virtual Training Course Fee Includes:
Face-to-Face Course Fee Includes:
Live Virtual Training = Participants of the ITIL 4 Foundation Virtual Training course will be provided with an online exam voucher to sit the exams at a time and date of their choosing within 12 months of the course. The web-proctored exams are available 24/7 and run by the examination institute PEOPLECERT.
Face-to-Face Training = Participants of the ITIL 4 Foundation Face-to-Face Training course will be provided with a paper-based exam sat in class at the end of day 2.
The ITIL foundation exam comprises:
Pre-requisites
There are no pre-requisites for this course.
If you have a group of people who can all be spared at the same time then private training is a GREAT way to go:
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management