1. Strategic Context for Business Analysis

• Explain the purpose of an organisation’s vision.
• Apply a suitable technique to analyse the internal environment of an organisation.
• Apply a suitable technique to analyse the external environment of an organisation.
• Prepare a SWOT analysis.
• Use tools to measure performance.

2. Analysing and Managing Stakeholders

• Explain the activities required to engage stakeholders.
• Identify generic stakeholder categories using the stakeholder wheel.
• Use the CATWOE technique to analyse stakeholder perspectives and identify similarities and differences.
• Categorise stakeholders in terms of their power and influence and level of interest.
• Choose an appropriate stakeholder management strategy.

3. Analysing the Current State

• Choose suitable methods to research the business situation.
• Identify a suitable quantitative or qualitative investigation technique.
• Identify advantages and disadvantages of the different investigation techniques.
• Use tools to represent the current business situation

4. Establishing the Target State

• Use a business activity model (BAM).
• Identify the 5 activities included in a BAM.
• Explain the need for a consensus BAM.
• Explain the three types of business events.
• Explain the use of a target operating model (TOM).

5. Designing and Defining the solution.

• Identify the stages of Design Thinking.
• Describe the use of divergent and convergent thinking.
• Explain the process of gap analysis.
• Distinguish between areas of feasibility.

6. Developing a Business Case

• Explain the rationale for the development of a business case.
• Identify the contents of a business case.
• Identify tangible and intangible costs and benefits.
• Identify risks and their potential impact.
• Explain the rationale for the financial case and the appraisal techniques.
• Relate the business case to the business change lifecycle.

* A case study allows the delegates to undertake a simulated business analysis assignment