1. Introduction 

• Purpose of business process modelling
• Context: organisations, systems, processes, stakeholders
• Strategic context and business goals
•  Approaches to business process modelling 
• Definition of a business process

2. Identifying Business Processes

• Types of processes and functional areas
• Process view versus functional view
• Value chain analysis and business performance
• Hierarchy of business processes and tasks

3. Modelling Business Processes

• Process modelling techniques (including swimlanes) “As Is” modelling
• Events and outcomes
• Actors involved with business processes
• Business rules

4. Evaluating and Improving Business Processes

• Improving Business Processes
• Analysing activities, work flow, tasks
• Problem Analysis; GAP Analysis; Root Cause Analysis
• Business process improvement
• “To Be” process model

5. Monitoring

• Identifying current and new standards and measures
• Measuring effectiveness of change: goals, measures and issues
• Challenging the business rules
• Staff performance and human aspects

6. Transition

• Using the business process model to identify IT requirements
• Skills profiling and staff development
• Procedure design

7. Implementation Issues 

• Implementing the new processes 
• Making and managing the change