ALC has available the full set of ITIL certificate training: Foundation, Capability, Lifecycle, MALC.
To find out more about any specific course please scroll below and click on the course name of interest.
If you would like to sit one of these courses please contact us and let us see how we can help.
Creating service value is at the core of Service Management so understanding the Capabilities that create this value is paramount to meeting your customer’s, your company’s, your team’s and your own personal objectives.
The ITIL Capability modules comprehensively address this requirement and at the same time provide the fastest path to ITIL Expert accreditation. There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area and providing intense, specialised, process-level knowledge on the day-to-day execution of ITIL. Click on course names below for full details:
RCV focuses on achieving control and stability and optimising the quality of an IT service to ensure it can be used and supported effectively and efficiently.
OSA focuses on ensuring stability by preventing reoccurrence of faults and optimising the quality of service by responding to issues and requests in a controlled and timely manner.
SOA focuses on optimising the quality of services provided by responding to existing customer and future market requirements with cost-justifiable, service orientated value propositions and solutions.
PPO focuses on translating strategic vision into functional requirements and providing cost-justifiable IT services that align with customer needs and optimise performance, availability and measurement of services.
The five Lifecycle modules are more strategic in nature and focus on implementing, managing and improving an entire stage of the Service Lifecycle. Lifecycle courses emphasise stage and process relationships, roles, responsibilities and implementation considerations. The target audience includes process owners, Lifecycle stage managers, ITSM implementation teams, consultants, stakeholders and anyone else involved in an Information Technology Service Management project.
The five ITIL Lifecycle modules are:
This is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. Designed for: Individuals who require a business and management level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
This is a testing page only
Great Price
[Course_Fee]+ GSTLive Virtual Training – Participants will sit the exam online during the course. The exams are invigilated live by the ALC trainer and supporting staff. The online exam is run via the exam portal Test Invite and accessed via a web browser.
Face-to-Face Training – Participants will be provided with a paper-based exam which is completed whilst at the course in the same venue of the course itself.
The exam is 2 hours in duration and comprises three parts. in Part A there are 75 questions worth 1 mark each. In Part B there are 5 questions worth 2 marks each & Part C there are 5 questions worth 3 marks each. The pass mark is 65%. There is only one correct answer to each question and no marks are deducted for incorrect answers.
The Cyber Security Foundation+Practitioner Certificate is issued to those who successfully pass the exam.
One free exam re-sit is available for each participant.
“A very interesting course and has provided an excellent foundation for helping improve security practices at my company. It’s also given me insights into future career paths.”
IT Portfolio Manager, International Charity, Sydney March 2017
“Great course & lots of content. Peter was very good & made course content very relevant.“
Security Analyst, International Bank, Sydney March 2017
“Trainer is very experienced. The examples Peter showed were very interesting and relevant.“
Manager, Business Services Support Team, Australian Bank, Sydney March 2017
“I thought the course was excellent – I think the interaction between instructor and students is a large part of being able to learn and understand concepts/ ideas especially with relevant examples. I think Peter did this well working with the class.”
Analyst, Banking, Sydney March 2017
“The course was excellent – content, process, style etc all very good.”
Assistant Director IT Systems, Govt Dept, Canberra June 2017
“Peter is an extremely knowledgeable instructor and exhibited the right personality for effective learning for students across a broad skill set. My thanks and appreciation to Peter for his time and effort during the course.”
Director, Dept Defence, Canberra June 2017
“Thank you very much Peter, excellent material – very well presented.”
IT Officer, Govt Agency, Canberra June 2017
“Some topics were a refresher for me which is great. I wish I did this course much earlier in my role, I was able to understand majority of the topics as I had the experience. Course was a good speed for me and Peter took care to bring a lot of worldly experiences and analogies and examples.”
Information Security Governance Officer, Engineering and Infrastructure Services, Canberra June 2017
“Great introductory course covering a good perspective of the overall cyber security space.”
Project Manager, Private Consultant, Melbourne June 2017
“Peter is very experienced and I am very impressed how he communicated on a very digestible and clear format.”
CEO, Technology Services Provider, Brisbane July 2017