Integrate: The Customer Journey
Featuring Social Business Performance Framework®
Leading authority on the application of connective technologies in business and government
Social media is transforming the way business is conducted: new ways for customer engagement, new ways for communicating across the supply chain.
Yet, exciting as this may sound, most executives and managers are having trouble getting a handle on it all – why they are participating or how to measure success.
The typical response is to send someone to a course on Facebook or on social media marketing. But these courses usually focus on features and sell features as if they were a business strategy. They’re not. Social business is more than social media marketing.
Ironically, more than 90% of companies who seek to build their social capabilities actually have no strategy at all when they jump into social media. As a result, the social media initiative too often ends up morphing into some reactive meandering beast.
ALC’s important new training program, based on the Social Business Performance Framework®, places strategy where it belongs – first in the list. The program is designed for anyone in business or government who is grappling with the enormous challenges and opportunities brought about by social media and who understands the power that a best-practice framework can bring to business processes.
The Social Business Performance Framework® is a true breakthrough for engaging and growing key communities. In the ever-changing world of connective technologies it provides a foundation on which to build your social engagement strategies. This program explains in depth the five key elements critical for success and provides the foundation for anyone who wishes to incorporate social media into their business model.
The Social Business Performance Framework® is a true breakthrough for engaging and growing consumer communities. In the ever-changing world of connective technologies the Social Business Performance Framework provides a sturdy foundation on which to build social engagement strategies.
The Social Business Performance Framework incorporates the latest thinking in social media community management and execution. It brings simplicity, structure and focus to social media undertakings that can be used to measure and assess the activity, build strategies and drive community engagement toward specific business objectives.
The Social Business Performance Framework makes social simple. Built from years of experience, experimentation and research, the Social Business Performance Framework focuses on the five elements critical to success in social media.
Course |
Fees A$ Per Person |
| ITIL® Foundation Course + Certificate Exam | $1780 + gst |
Course Times |
|
| Day 1 | 8:30pm – 5pm |
| Day 2 | 8:30am – 5pm |
| Day 3 | 8:30am – 12noon |
The ITIL Foundation Certificate is an internationally-recognised qualification and is a prerequisite for further qualifications in ITIL. The exam is set by the official Accreditor APMG and is offered via an accredited examinations institute. It comprises a 60-minute 40 question multiple choice examination and is held on the last day of the course.
There are no pre-requisites for this course.
2 Credit Points – the ITIL Foundation course earns 2 points towards the ITIL Expert qualification (minimum 22 points required).
ITIL® is a Registered Trade Mark of the Cabinet Office. ALC Group is accredited by Global Certification Institute (GCI) as an Accredited Training Organisation for ITIL®.
The aim of this course is for each participant to be able to:
PLEASE NOTE: the ITIL Foundation course is not sufficient for individuals who need to develop skills for process implementation. The ITIL Foundation course is your start and we can help develop a roadmap for your personal Certification to aid in those objectives. A Capability course would be recommended.
The ITIL Foundation course is appropriate for:
The ITIL Foundation Certificate is the entry level course for anyone needing to understand ITIL. The course provides a comprehensive understanding of the ITIL framework and how it is used to enhance the quality of IT services in an ever more competitive market space.
What is ITIL
ITIL® (the Information Technology Infrastructure Library) is the global best practice framework for IT Service Management. Originally developed within the UK government and subsequently in collaboration with leading industry experts, consultants and practitioners, ITIL best practices are detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organisations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.