Pre-Requisites
It is a pre-requisite that participants have knowledge of ITIL comparable to at least ITIL Foundation Certificate level.
It is a pre-requisite that participants have knowledge of ITIL comparable to at least ITIL Foundation Certificate level.
The 5-day, ISO/IEC 20000 Service Management Masterclass is a comprehensive education package dedicated to teaching and equipping IT Managers and Consultants with the knowledge, skills, tools and experience required to become experts in the field of IT Service Management and implementing the ISO/IEC 20000 standard.
Far more than a classroom-based training course, this masterclass combines access to documentation templates, process assessment and improvement solutions, a collaborative masterclass forum and the opportunity to apply the learning objectives in your own workplace environment.
This course is aimed at Service Management Implementation Leaders who require a detailed understanding of the ISO/IEC 20000 standard, especially those responsible for or involved in the implementation and support of a Service Management System on a day-to-day basis.
This course is also ideal for those wishing to take their existing knowledge of ITIL to a much higher and practical level.
There are no certification prerequisites required to attend this course, since the opportunity to sit the ISO/IEC20000 Foundation exam is included in the first week of the course.
Experience in an IT Management or Consultant role in Service Management or a related field of expertise is preferred.
Unlike regular theory-based training courses, this MASTERclass ensures that you spend less time in the classroom and more time applying the learning objectives in your workplace environment:
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PRINCE2® 6th Edition – Formerly known as PRINCE2® 2017
(Official Name Change as per AXELOS, effective 1 January, 2020)
PRINCE2® is a preferred project management methodology of both business and government around the world. It provides a proven best practice model that ensures project delivery is on time, on budget and of high quality.
This course provides a comprehensive coverage of all aspects of the PRINCE2 methodology and prepares participants for the Foundation and/or Practitioner exams.
The 5-day PRINCE2 program comprises a 3-day Foundation Module followed by the 2-day Practitioner Module, which can be taken together or separately. Through practice exams, workshops and overnight study, you gain the knowledge and skills required to give you the best chance for success at both the Foundation and Practitioner levels.
The full 5-day PRINCE2 Practitioner Certificate Program is designed for current or aspiring project management professionals who need to fully master this leading PM method and at the same time obtain a globally-recognised certification. This program is also ideal for anyone intending to become a PRINCE2 Consultant or PRINCE2 Trainer. The course provides a very comprehensive coverage of PRINCE2 including the 7 PRINCIPLES, 7 THEMES, 7 PROCESSES as well as full preparation for the Foundation and Practitioner Certificate exams.
The PRINCE2 Foundation Certificate Course taken on its own is designed for those who are not necessarily aspiring for professional level knowledge but who nevertheless require a sufficient understanding of this project management methodology – such as people working in projects, people initiating projects, business representatives, team leaders, those with an interest in project management or who are considering moving into that field.
If you take the Foundation module on its own you may at a later date take the Practitioner module and complete the full program.
Due to COVID-19 government restrictions, face-to-face classroom training may not be available in your location. We are watching the situation closely and will resume with face-to-face training at the earliest opportunity.
However, the good news is that PRINCE2 is available as Live Virtual Training (LVT). You get the same world-class trainer and the same excellent training that you would normally get from ALC. It is fully live and interactive. The only difference is that the PRINCE2 Foundation & Practitioner course is conducted online.
Live Virtual Training has been around for quite a while and is a well-proven delivery method. Just about all our training since COVID started has been on this platform and has been extremely well received. Get PRINCE2® Training Live, Instructor Led, virtually run online from your home, office or wherever you have a computer and a good internet connection!
The PRINCE2 Foundation module ensures that participants acquire the skills and knowledge to be able to act as an informed member of a project management team using the PRINCE2 method within a project environment supporting PRINCE2.
The PRINCE2 Practitioner module is designed to provide the in-depth knowledge and understanding necessary to ensure you are able to apply PRINCE2 to the running and managing of a project within an environment supporting PRINCE2.
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