This course is available for in-house presentation only. Please contact us for a quotation.

COURSE / STUDENT MATERIALS

• 2 Days of instructor-led training and exercise facilitation
• Participation in exercises designed to apply and practice value stream mapping
• Sample documents, templates, tools and techniques
• Access to additional reference sources

$1850 + GST

Day 1

• Class and course Introductions
• Lean IT/DevOps Refresher
• Why Value Stream Mapping for DevOps?
• Introductory Concepts
• IT SIPOC Case Study
• Current State Value Stream Mapping
• Current State VSM Case Study
• Barriers to Flow
• Summary, Reflection & Homework

Day 2

• Breaking the Barriers of Flow
• Future State Value Stream Mapping
• Future State VSM Case Study
• Report Outs & Feedback
• Leveraging VSM to Drive DevOps
• Developing a Plan of Action
• Common Mistakes and Hazards
• Summary, Takeaways & Next Steps

• Anyone involved in defining a DevOps strategy and program
• Developers and Operational staff
• IT Managers
• Project Managers
• Continuous Delivery Architects
• Security professionals
• Business stakeholders

Attendees to Value Stream Mapping for DevOps will:

• Learn about value stream mapping methods
• Understand how value stream mapping applies to DevOps
• Learn to value stream map by doing
• Be aware of common mistakes when using value stream mapping
• Be equipped with a tool they can apply now

To better understand DevOps, you need to first understand Lean. Lean helps organizations manage and improve how we create and flow customer value with the least amount of effort.

“DevOps is the next step in creating flow across and beyond the IT value stream.”

– Mike Orzen, Author of Lean IT and creator of the VSM for DevOps DrillDown course

What is the value stream? All of the steps that are currently performed to deliver products and services to end-users and customers, whether they add value or not. Value stream mapping has been identified as a critical skill for organizations adopting a DevOps approach.

This 2 day course provides a practical understanding and hands-on experience with Value Stream Mapping. It was built in partnership with Mike Orzen, a recognised and prominent Lean thought leader and author.

NON-CERTIFICATION ADD-ON

This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDown courses provide deeper knowledge about a specific practice within the DevOps spectrum. DrillDown courses are excellent add-ons to certification courses such as DevOps Foundation skill-based certification.

This course is available for in-house presentation only. Please contact us for a quotation.

COURSE / STUDENT MATERIALS

• 2 Days of instructor-led training and exercise facilitation
• Participation in exercises designed to apply and practice value stream mapping
• Sample documents, templates, tools and techniques
• Access to additional reference sources

$1850 + GST

Day 1

• The Rise of DevOps
• The Role of ITSM
• Accelerating ITSM for DevOps
• New Ways of Thinking and Working
• Adapting ITSM for DevOps
• Adapting Change Management
• Adapting Release Management
• Homework: Data Gathering

Day 2

• Adapting Configuration Management
• Adapting Incident Management
• Adapting Problem Management
• Adapting Knowledge Management
• Adapting the Service Desk
• Mastering Continuous Improvement
• Enabling Continuous Learning
• Summary
• Homework: Taking Action

• Anyone interested in modernizing ITSM processes in support of a DevOps or digital transformation
• ITSM process owners, process managers, and stakeholders
• IT transformation leaders, coaches, and managers
• Consultants guiding their clients through DevOps-related process improvement initiatives