This 3-day course enables delegates to increase their understanding of the BS25999 Standard and Business Continuity implementation. From beginner right through to advanced level, this popular course will give delegates an in-depth understanding of all the relevant aspects of BS25999 and Business Continuity.

If you are responsible for ensuring that your organisation responds to and survives any form of disaster – from an IT service discontinuity to a major act of nature – this course covers all the key steps in using BS25999 best practice for your business continuity arrangements.

Delegates are taken through every aspect of the BS25999 Implementation process, in clear sequential steps, including Business Impact Analysis, Risk identification, assessment and management, and embedding the BCM process within an organisation. The knowledge and skills acquired are easily transferred into their own organisation.

This training course follows the cycle, which is a best-practice model for implementing Business Continuity and Disaster Recovery processes in your organisation.

At the end of this course you will be able to:

• Properly implement Business Continuity end-to-end
• Ask the right questions when choosing a Recovery Site
• Develop a completed, customised plan
• Integrate Pandemic preparedness into your overall BCP
• Tackle Crisis Communications and media relations in a practical way
• Identify, analyse and address your organisation’s risks
• Achieve buy-in and commitment
• Organise people to enable continuous maintenance of the Business Continuity Plan
• Ensure confidence in the organisation’s recovery capability following a crisis
• Establish your organisation’s essential business processes, rate these in terms of criticality and identify the activities and necessary resources within each process
• Determine likely crisis scenarios and how these would impact operationally and financially on your organisation
• Determine whether to invest in an off-site recovery facility or rather accept certain work-arounds
• Ensure all agreed procedures for Crisis Management, emergency response, damage assessment, safety of staff, evacuation, trauma management, technical recovery and crisis communication are documented and updated
• Test the Disaster Recovery Plan to ensure it can be trusted
• Inform management and staff of the procedures and their role in the event of a disaster
• Ensure that the Business Continuity Plan and related documents are updated and accessible
• Prepare for upcoming APRA or other audits
• Ensure when changes in the business, services, risks or priorities occur that these are incorporated and plans are continually optimised

This course is designed for anyone involved in Business Continuity and Disaster Recovery planning, management and projects. It is relevant to all industries and sectors from SME to larger corporates. Typical attendees include:

• Disaster Recovery Managers
• Business Continuity Managers
• Compliance Managers
• Business Managers
• CIO, IT Managers and Senior IT Professionals
• IT Service Continuity Managers
• Information Security Professionals
• Crisis Managers
• Risk Managers
• Consultants and Business Advisors
• Security and Premises Managers
• HR and OH&S Managers
• Project Managers
• Business Analysts
• Internal and External Auditors
• Company Strategists and Planners
• Any staff with a current or future role in the continuity or recovery of their organisation’s critical services.

Pre-requisites

While there are no formal entry requirements, a basic knowledge of business continuity planning – gained through practical experience or reading around the subject – will be useful.

Available In-house only, contact ALC to enquire about suitable dates.

This powerful two-day course has been designed specifically to address the key challenges managers face in today’s diverse workplace.

“Making the most of diverse work teams takes skill, time and awareness of differences. Depending on how they are managed, such teams can yield terrible headaches or terrific results”

The shape of organisations is changing and the makeup of teams and workgroups is becoming more diverse. In addition to all the usual issues, today’s managers have to deal with globalisation, flatter organisations, more out-sourcing, external / independent contractors, telecommuting, off-shoring, time zones, different cultures, guest-working and increased legal compliance, to name but a few.

It goes further than traditional management and team building programs by bringing a distinctly 21st century perspective of what makes people different. The course addresses diversity in its own right and across all dimensions. We look at how each of the core components needs to be re-examined and applied in a diverse environment – so that managers and team leaders can apply each of the core elements of first-level management and leadership in order to connect with every one of their diverse team and with the team itself.

Experiential Learning -Through active participation in this intense 2-day course you WILL communicate differently and more effectively! Features include:

• Experiential learning with practical exercises throughout
• Comprehensive – more than just individual ‘point solutions’ e.g. not just facilitation or presentation
• Best-practice techniques applied to typical professional scenarios
• Individual feedback plus work in small groups
• Delivered by highly experienced trainers / consultants
• Combines training plus coaching

• How to make more effective teams and more profitable businesses
• Learn skills from case studies and critical incidents of diverse teams struggling to perform
• Get increased effort and loyalty from more engaged staff and teams
• Understand the different phases of team development
• Learn the skills to build effective relationships at each phase of the team process
• Learn to manage diversity, relationship and cultural dynamics at each phase of the team building process
• Learn to manage differences (race, gender, cross-functional, thinking style, relationship style, personality, culture, etc.)
• Acquire the tools to work together in synergy, where the total is more than the sum of the parts
• As leaders, learn the facilitation skills to ensure each member of the team contributes
• As team members, learn to play your role to the fullest and accept mutual responsibility for achieving team goals
• Participate in a complete well rounded learning experience
• Walk away with a new mindset and the behaviours and skill to build high performance teams in any environment

This course is designed for:

• Managers, leaders and team members who want to build high performance diverse teams in today’s cross-cultural domestic and global context.
• Anyone who has recently or is about to be appointed to their first supervisory or management position, overseas assignment, cross-geography responsibility, or second-level position with new first-level supervisors reporting to them

1. Introduction

• Defining the role of a ‘manager’
• Identification of 5 Core Components of a manager’s job
• Personal introductions and objectives
• Overview of program topics and method

2. Understanding Diversity

• Issues, Challenges
• Strategies for dealing with difference
• One size fits all – sameness vs difference
• Identification of 5 Dimensions of Diversity
• Identification of 4 personality types / styles
• Physiology vs psychology
• Role of culture
• Impact of age / 5 ‘Generations’, 4 career stages
• Impact of work status
• Exercise: Understanding Ourselves to understand others

3. Motivating Each Member of Your Diverse Team

• Pitfalls of traditional motivation approaches
• Review of motivation theory
• Discussion of importance of money versus other motivators
• Influence of personal characteristics
• Impact of manager’s own behaviour
• Guidelines re how to tailor motivation by diversity
• Practice Exercise

4. Planning and Managing Tasks and Resources

• Discussion of resource planning challenges
• Introduction to Managing by Objectives
• Guidelines to monitor, gather data re performance
• Reporting upwards, managing your manager
• Guidelines re managing your own time
• Guidelines re how to vary according to diversity?
• Practice Exercise

5. Delegating

• Pitfalls in delegating
• How to, and how MUCH to, delegate?
• Introduction of the Situational Leadership model
• Discussion of how to treat staff … cadre or hired hand?
• Introduction to the Delegation Triangle
• Guidelines re how to vary according to diversity?
• Practice Exercise

6. Coaching Each Diverse Team Member

• Typical approaches and issues
• Formal vs informal
• Manager’s coaching plan
• Introduction to the GROW model
• Guidelines re how to vary coaching by diversity?
• Practice Exercise

7. Getting Your Diverse Team to Work Together

• Issues and challenges
• Discussion of feasibility of teamwork across diverse teams?
• Introduction to Belbin Team Roles
• Guidelines re how to leverage diversity
• Practice Exercise

8. Communicating with Your Diverse Team

• Challenges in communicating across diversity
• What to communicate, and when
• Individual vs team communication
• Role of technology
• Guidelines re how to vary communication by diversity:
  – by geographies, time zones
  – by generation / age
  – by culture
  – by personalities
• Guidelines for conducting meetings and tele-conferences
• Strategies for communication
• Practice Exercise

9. Conclusion

• Revision of key topics and messages
• Personal plans of action
• Evaluations