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By the end of the program you will be better able to:

Deliver relevant and responsive in-house consulting services to your organisation for improved business performances
Develop a consultative approach to your work that is both systematic and effective
More successfully drive and influence internal projects and initiatives for improved outcomes
Gather and analyse information for improved outcomes, accurately clarify client requirements and manage expectations
Manage team dynamics to improve project effectiveness
Apply facilitation techniques to improve meeting and workshop outcomes
Develop problem solving techniques to resolve business issues
Attract and optimise higher calibre staff
Deliver clear and concise insightful findings
Remain focussed on client outcomes and value
Make compelling recommendations and generate buy-in
Generate challenging engagements and increased repeat requests
Jump-start your consulting career and further develop your potential

This course offers powerful benefits to anyone whose job involves providing services or facilitation to members of their organisation or to external customers. It also allows existing consultants to validate their own consulting styles.

Key IT roles include:

CIO / MIS / IT Managers, Service Delivery Managers, Business Liaison Officers, Project and Process Managers
ITIL Professionals, Helpdesk Support, Pre & Post Sales, Business Analysts and Consultants, Database Developers, Software Developers and Engineers
Internet Designers/Developers, IT Security Managers, Product Managers, Program Managers, Team Leaders, Technical Writers

1. Clarifying the Consulting Role

Understanding the need for consulting services
Identifying barriers to consulting success
Exploring various consulting approaches and strategies
5-Step Consulting Process
Guidelines for successful consulting engagements

2. Initiating and Managing Consulting Engagements

Qualifying client motivation and level of commitment
Clarifying business issues, potential solutions, and desired outcomes
Identifying and assessing risk(s)
Establishing and maintaining credibility
Managing stakeholder expectations
Determining strategy and approach
Identifying milestones and estimating workload, capabilities
Forming and leading teams
Writing a research proposal, terms of reference, and business case

3. Understanding and Influencing Client Thinking

Understanding differences in people’s personalities and styles
Identifying our own thinking and behavioural tendencies
Using physiology to expand our communication range
Narrowing perceived inter-personal gaps to create rapport
Questioning technique
Active listening
Body Language

4. Gathering Information

Understanding various methods and selection criteria
Designing surveys
Planning and conducting interviews
Facilitating workshops and focus groups
Document search and other support methods
Managing discussions and taking notes
Ethics and legal issues

5. Data Analysis

Quantitative versus qualitative methods
Quality issues – reliability, validity, generalisability, and triangulation
Discerning patterns in data and handling extremes
Looking for disconfirming evidence
Distilling findings: issues, causes, impacts, and solutions

6. Information Presentation

Representing raw data
Confidentiality
Report writing
Audience analysis
Presentation design, flow strategy, and framing

7. Engagement Close-Out

Cross-checking back to initial Brief and Proposal (promised deliverables)
Review of effort versus plan
Presentation delivery skills
Objection handling
Gaining commitment and moving to the next step

8. Generating Opportunities

Being proactive versus reactive
Identifying consulting opportunities
Reviewing the Services ‘sales’ process
Value propositions
Differentiation
Defending rate / charges
Relationship management
Phasing and generating re-buy

9. Continuing the Consulting Journey

Reviewing material covered and relevant reading
Future advanced skills programs and one-on-one coaching

Pre-requisites:

There are no specific pre-requisites for entry to the course or examination.

Business Analysis skills are increasingly in demand as organisations grapple with the need to ensure better return on project investment.

Business analysis is there to help businesses do business better. Business analysts map out obstacles, analyse needs, manage project teams and implement changes that provide a critical role in determining project failure or success. They work as a translator or liaison between stakeholders to help them better understand the organisation’s structure, policies, and operations.

Traditionally, business analysts sat in the IT department – but their skills are now in demand across the board as organisations grapple with the need to ensure better return on project investment.

“More than 70,000 professionals worldwide
have got their Business Analysis skills via BCS”

The Business Analysis Foundation course is the cornerstone of the BCS Business Analysis Curriculum. It is an internationally-recognised qualification relevant to anyone requiring an understanding of Business Analysis including business analysts, business managers and their staff, business change managers, project managers, system developers.

This 3-day course comprehensively covers the BCS syllabus and prepares participants for the Business Analysis Foundation Exam held on the last day of the course.

For more information on Business Analysis Certifications please visit the BCS site.

The Foundation Certificate in Business Analysis will help participants to:

Understand the roles and responsibilities of Business Analysts
Be familiar with best practices in Business Analysis and Requirements definition
Attain new skills to successfully develop, manage, and communicate business requirements and be a productive and contributing member of the Organisational team

The certificate covers the broad range of principles and techniques within the sphere of Business Analysis, and consists of 9 modules:

What is Business Analysis
Developing the Business Case
Defining The Business Problem or Opportunity
Modelling the Future State
Root Causes of Problems
Distilling the Requirements from Models
Solution Vision and Scope
Requirements Definition and Documentation

The Business Analysis Foundation course is relevant to anyone requiring an understanding of Business Analysis including:

Business Analysts
Business Managers
Business Change Managers
Project Managers
System Engineers

This qualification is also the foundation for a range of modular certificates in the areas of Business Analysis, IS Consultancy and Business Change. The next stage from this course is the higher lever ISEB Diploma in Business Analysis.

1. Introduction to Business Analysis

The origins of business analysis
The development of business analysis
The scope of business analysis work
The role and responsibilities of a business analyst

2. The Competencies of a Business Analyst

Behavioural skills and personal qualities
Business knowledge
Techniques
Developing competencies
The Skills Framework for the Information Age

3. Strategy Analysis

The context for strategy
The definition of strategy
Strategy development
External environment analysis
Internal Environment analysis
SWOT analysis

4. The Business Analysis Process Model

An approach to problem-solving
The process model
Investigating the situation
Considering the perspective
Analysing the needs
Evaluating the options
Defining the requirements

5. Investigation Techniques

Interviews
Workshops
Observation
Scenarios
Prototyping
Quantitative approaches

6. Stakeholder Analysis and Management

Stakeholder categories and identification
Analysing stakeholders
Stakeholder management strategies
Managing stakeholders

7. Modelling the Business System

Soft systems methodology
Documenting business situations
Business perspective
Business activity models
Business events and business rules
Critical success factors and key performance indicators
Validating a business activity model
Use of business activity model in gap analysis

8. Business Process Modelling

Defining of business process modelling
The importance of business process modelling
The business process modelling technique
Improving business processes
Planning the business process improvement initiative

9. Requirements Engineering

Problems with requirements
The place of requirements engineering in development lifecycles
A process for requirements engineering
Actors in requirements engineering
Requirements elicitation
Building the requirements list
Requirements analysis
Documenting the requirements
Validating requirements
Managing changes to requirements

10. Modelling the IT System

Modelling system functions
Modelling system data

11. Managing the Information Resource

Managing data resources
Support for the systems development lifecycle
Valuing and classifying data
Support for business activities
Data administration
Data modelling
Technology for capturing and storing data
Security, governance and related issues

12. Making a Business and Financial Case

The business case in the project lifecycle
Identifying options
Assessing project feasibility
Structure of a business case
Investment appraisal
Presentation of a business case
Benefits realisation

13. Managing Business Change

Introducing a new system
Emotions and the change process
The need for change management
The change process

Pre-requisites:

There are no specific pre-requisites for entry to the course or examination.

Exam

The format for the examination is a one hour multiple choice examination. The examination is closed book. Candidates must achieve 26 from 40 questions to pass. Successful candidates are rewarded the BCS Foundation Certificate in Business Analysis.

Course Delivery

The course delivery format comprises theory, practical assignments and examination practice.

ALC Group is accredited by BCS as an Accredited Training Organisation for Business Analysis™ Foundation

Course	Fees A$ Per Person
Internal Consulting Excellence	$2400 + gst

Internal Consulting Excellence: Learning Outcomes

Internal Consulting Excellence: Who Should Attend

Internal Consulting Excellence: Course Contents

Internal Consulting Excellence: Dates and Fees

Internal Consulting Excellence: Exams and Stuff

Pre-requisites:

Internal Consulting Excellence: Sidebar Content

Business Analysis Foundation: Course Overview

Business Analysis Foundation: Learning Outcomes

The Foundation Certificate in Business Analysis will help participants to:

The certificate covers the broad range of principles and techniques within the sphere of Business Analysis, and consists of 9 modules:

Business Analysis Foundation: Who Should Attend

The Business Analysis Foundation course is relevant to anyone requiring an understanding of Business Analysis including:

Business Analysis Foundation: Course Contents

1. Introduction to Business Analysis

2. The Competencies of a Business Analyst

3. Strategy Analysis

4. The Business Analysis Process Model

5. Investigation Techniques

6. Stakeholder Analysis and Management

7. Modelling the Business System

8. Business Process Modelling

9. Requirements Engineering

10. Modelling the IT System

11. Managing the Information Resource

12. Making a Business and Financial Case

13. Managing Business Change

Business Analysis Foundation: Dates and Fees

Business Analysis Foundation: Exams and Stuff

Pre-requisites:

Exam

Course Delivery

Pre-requisites:

Course

Fees A$ Per Person

The Foundation Certificate in Business Analysis will help participants to:

The certificate covers the broad range of principles and techniques within the sphere of Business Analysis, and consists of 9 modules:

The Business Analysis Foundation course is relevant to anyone requiring an understanding of Business Analysis including:

1. Introduction to Business Analysis

2. The Competencies of a Business Analyst

3. Strategy Analysis

4. The Business Analysis Process Model

5. Investigation Techniques

6. Stakeholder Analysis and Management

7. Modelling the Business System

8. Business Process Modelling

9. Requirements Engineering

10. Modelling the IT System

11. Managing the Information Resource

12. Making a Business and Financial Case

13. Managing Business Change

Pre-requisites:

Exam

Course Delivery