The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

• What it means to “be agile”
• The Agile Manifesto, it’s core values and principles
• Agile concepts and practices including ITSM, Kanban, Lean and DevOps
• Scrum roles, artifacts and events as it applies to both products and processes
• The two aspects of Agile Service Management:
• Agile Process Improvement —ensuring processes are lean and deliver “just enough” control
• Agile Process Design—applying Agile practices to process design projects