ITIL® Service Management Align product and service management with modern business requirements
| Location | Date | Time | |
| Virtual Instructor-led Training | AEDT | 17 - 19 February 2025 | 09:00 am - 05:00 pm |
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The next step in your ITIL career path
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) certification is a required module for both the ITIL Managing Professional and ITIL Strategic Leader qualifications. ITIL DPI helps to align product and service management with modern business requirements, drive successful organisational transformation, and embed continual improvement into an organisation’s behaviour at every level.
The course aims to identify and focus on the core competencies that leaders and operational employees alike should cultivate and apply throughout their service management careers. Successful candidates will find a supply of ideas and methods that they can use to be better leaders and individual contributors, and that they will find more scope to continue improving in the future.
In the new ITIL® 4 scheme there are two high-level “stream” qualifications – ITIL Managing Professional (MP) stream and ITIL Strategic Leader (SL) stream.
The ITIL 4 Managing Professional (MP) Qualification
The ITIL Managing Professional stream targets IT practitioners working within technology and digital teams across businesses and provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It comprises of 3 specialist modules and 1 strategist module:
The ITIL 4 Strategic Leader (SL) Qualification
The ITIL Strategic Leader stream focuses on the challenges for leaders to create an appropriate digital strategy to enable the success of businesses and how it can be integrated to the IT strategy and aligned to the wider goals of the organisation.
You can get a good and quick idea of the new ITIL 4 Certification Scheme in the diagram below. To obtain the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designations you must complete all modules in each stream, with ITIL Strategist being a common module for both streams.
Dean has worked in the IT industry for more than 25 years, initially in application development and customisation and over the last several years as a Trainer, Facilitator, Mentor and Coach focussing on Agile, Service Management and IT Governance.
Read full bioThis 3-day course covers the core service management concepts and practices beyond the foundational level, that will equip organisations and individuals with better understanding and application of the concepts to establish a learning and improving IT organization. The principles, methods and techniques that can be universally used to direct, plan and improve are explored and explained in this course.
The ITIL 4 Strategist: Direct, Plan & Improve course is designed for:
1. Recap of ITIL Foundation
2. Introduction
3. Strategy and Direction
4. Assessment and Planning
5. Measurement and Reporting
6. Continual Improvement
7. Communication and Organisational Change Management
8. Developing a Service Value System
9. Bringing It Together
10) Exam Preparation
Overall, it was an excellent course. Trainer provided useful and relevant examples from his experience. He was also able to effectively relate our questions and examples from our own environments back to ITIL principles. I feel very prepared for the exam after this course, and wouldn't hesitate to study with ALC again!
ITIL® 4 Strategist: Direct, Plan & Improve (3 days) + Certificate Exam
Live Virtual Training Course Fee Includes:
Exams & Additional Information
Pre-Requisites
Live Virtual Training – Participants will be provided with an online exam voucher to sit the exams at a time and date of their choosing within 12 months of the course. The web-proctored exams are available 24/7 and run by the examination institute PEOPLECERT.
Exam Information
The Direct, Plan & Improve exam is paper-based and is held in class at the end of the course.
The exam comprises:
If you have a group of people who can all be spared at the same time then private training is a GREAT way to go:
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management