- incident management and the relationship to CSIRTs
- prerequisites to planning a CSIRT
- creating a CSIRT vision
- CSIRT mission, objectives, and level of authority
- CSIRT organisational issues and models
- range and levels of provided services
- funding issues
- hiring and training initial CSIRT staff
- implementing CSIRT policies and procedures
- requirements for a CSIRT infrastructure
- implementation and operational issues and strategies
- collaboration and communication issues
