Excellent IT Management: Course Contents

Course Outline – Excellent IT Management


Introduction to Excellent IT Management

The course starts with introductions, confirmation of
delegate objectives, and outlines the five skills of our IT
management model.

1.   Business & IT Strategy

Strategy defines future goals and maps the route to achieve them.

Day 1 looks at business strategy in overview and IT strategy in detail.

Business Strategy

IT Strategy

Communicating strategy


Project Excellence

Day 2 topics include advanced project, program & portfolio management.

The First 90 days

Business Change Leadership


Communicating Technology

Day 3 looks at improving business relationship management and communication skills using a number of interactive and typical IT business relationship scenarios.The day uses a careful blend of acting techniques and business methods. It has been carefully constructed to be relevant and applicable to IT
managers and has proven highly popular with delegates.

Business Relationship Management

This module looks at some advanced techniques for improving the relationship between business sponsors and IT managers, supporting better project delivery and improved IT services.


Continual Service Improvement

This session looks at a number of techniques in overview, including ITIL, Six Sigma and Lean IT and
the relative merits of each one. The key principles are brought together in a highly successful, interactive, and stimulating case study.

Teams of delegates put together plans and ideas for transforming a case study organization.The exercise emphasizes skills in continual improvement, operational excellence, innovation and delivering to business priorities.

Topics include:

Crisis Leadership

All technology leaders need to manage crisis situations at some time. This module focuses on the essential skills for resolving crisis situations:


Commercial Acumen

This module provides a short but highly valuable overview of some key commercial techniques that will make significant difference to the successful delivery and operation of IT services.

Essentials of IT Contracts

An overview of the different types of IT contract to provide guidance for legal representatives to deliver good IT outcomes.

IT Negotiation Strategy

IT managers are often negotiating high-value contracts and yet, shockingly, our research has found that less than 20% of IT managers have had any training in this area.The skills developed on day 5 have been shown to offer massive benefits to IT organizations.

Course Close