Excellent IT Management: Course Overview

This 5-day programme covers business & IT strategy, project excellence, change leadership, communicating technology, advanced business relationship management, IT operational excellence, continual service improvement, crisis management and commercial IT management.

Excellent IT Management takes managers to the next level, using proven IT management techniques and the experiences of 100s of IT managers.The course is suited to all levels, and typically includes those with PRINCE2, ITIL and other similar qualifications, and line managers looking to deliver exceptional IT performance.The course is continually updated to incorporate the experiences and lessons learned of previous delegates, and includes best practice in five key areas of IT management: IT strategy, project implementation, operational performance, crisis management and commercial acumen.


As part of our quest to improve the quality of our courses and the value delegates receive, we are now certifying course completion at two levels. Silver medals and a certificate are awarded to delegates who have successfully completed the full course.

Gold medal certification is available for delegates who have completed the five nominated course assignments.Each assignment typically takes one hour to complete and are independently assessed by nominated, independent IT management specialists.