This course offers powerful benefits to anyone whose job involves providing services or facilitation to members of their organisation or to external customers. It also allows existing consultants to validate their own consulting styles.

Key IT roles include:

• CIO / MIS / IT Managers, Service Delivery Managers, Business Liaison Officers, Project and Process Managers
• ITIL Professionals, Helpdesk Support, Pre & Post Sales, Business Analysts and Consultants, Database Developers, Software Developers and Engineers
• Internet Designers/Developers, IT Security Managers, Product Managers, Program Managers, Team Leaders, Technical Writers