Prerequisites:

There are no formal pre-requisites for this course. However, some previous IT service management training and/or experience is necessary for students to gain the full value of the course.

• ITIL (v2 or v3) Foundation Certificate (or higher) will assist the candidate greatly
• Work experience in IT service management is assumed
• Pre-reading the ISO/IEC 20000 standard will also assist the candidate

Examination:

This course will prepare you to take and pass the ISO/IEC 20000 Foundation Certificate exam. The examination is of one-hour duration and consists of 40 multi-choice questions, taken on the last afternoon of the course.