Name: ISO/IEC 20000 Foundation: Exams and Stuff
Author: ALC Training

Prerequisites:

There are no formal pre-requisites for this course. However, some previous IT service management training and/or experience is necessary for students to gain the full value of the course.

ITIL (v2 or v3) Foundation Certificate (or higher) will assist the candidate greatly
Work experience in IT service management is assumed
Pre-reading the ISO/IEC 20000 standard will also assist the candidate

Examination:

This course will prepare you to take and pass the ISO/IEC 20000 Foundation Certificate exam. The examination is of one-hour duration and consists of 40 multi-choice questions, taken on the last afternoon of the course.