The target group of the ITIL Intermediate Qualification: Planning, Protection and Optimisation Certificate includes, but is not restricted to:
- IT professionals
- Business managers
- Business process owners
- Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimisation processes may be used to enhance the quality of IT service support within an organisation
- IT professionals who are working within an organisation that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
- Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities
- Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
- Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
- Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
The Planning, Protection and Optimisation qualification is critical for candidates in the following roles:
- Capacity Manager
- Availability Manager
- Change Manager
- Security Administrator
- Applications Support
- IT Operations Manager
- Network Control and Operation
- Network Support
- Business Continuity Manager
- Security Manager
- Service Portfolio Manager
- Supplier Relationship Manager