ITIL® Capability: Service Offerings & Agreements Overview: Course Contents
Introduction to the concepts and terminology of the Service Lifecycle and
the role of SOA within the Lifecycle
Demand Management and how it contributes to Service Offerings and Agreements
Service Portfolio and its relationship with the Service Catalogue and Service Pipeline
Service Catalogue Management process and how it is integrated with the Service Portfolio
Service Level Management process and deliverables
Supplier Management process and the interfaces and dependencies of the process
Financial Management contribution to the Service Lifecycle and the basic principles of Service Economics
Business Relationship Manager
Service Offerings and Agreements Roles and Responsibilities
Technology and Implementation Considerations as part of implementing service management process capabilities, and what special technology functions and features are related to Service Offerings and Agreements practices.
