- Introduction to the concepts and terminology of the Service Lifecycle and
the role of SOA within the Lifecycle - Demand Management and how it contributes to Service Offerings and Agreements
- Service Portfolio and its relationship with the Service Catalogue and Service Pipeline
- Service Catalogue Management process and how it is integrated with the Service Portfolio
- Service Level Management process and deliverables
- Supplier Management process and the interfaces and dependencies of the process
- Financial Management contribution to the Service Lifecycle and the basic principles of Service Economics
- Business Relationship Manager
- Service Offerings and Agreements Roles and Responsibilities
- Technology and Implementation Considerations as part of implementing service management process capabilities, and what special technology functions and features are related to Service Offerings and Agreements practices.
- Service Offerings and Agreements
Simulation
