The aim of this course is for each participant to be able to:
- Use the ITIL terminology
- Understand the ITIL processes needed in your IT department
- Identify the sub-activities for each best practice process
- Understand your role and responsibilities regarding IT Service Management
- Understand aspects of implementing ITIL processes and creating a cycle of continuous improvement.
PLEASE NOTE: the ITIL Foundation course is not sufficient for individuals who need to develop skills for process implementation. The ITIL Foundation course is your start and we can help develop a roadmap for your personal Certification to aid in those objectives. A Capability course would be recommended.