The aim of this course is for each participant to be able to:

• Use the ITIL terminology
• Understand the ITIL processes needed in your IT department
• Identify the sub-activities for each best practice process
• Understand your role and responsibilities regarding IT Service Management
• Understand aspects of implementing ITIL processes and creating a cycle of continuous improvement.

PLEASE NOTE: the ITIL Foundation course is not sufficient for individuals who need to develop skills for process implementation.  The ITIL Foundation course is your start and we can help develop a roadmap for your personal Certification to aid in those objectives.  A Capability course would be recommended.