The purpose of this training module and the associated exam and certificate is to:

• Impart, consolidate and validate knowledge across the contents of the ITIL publications
• Address the interfaces and interactions between the processes addressed  in the five core ITIL publications
• Identify key business and management issues in IT Service Management
• Manage the planning and implementation of IT Service Management
• Implement Strategic Change Management and Risk Management
• Handle organisational challenges and assess services
• Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam

What you will learn:

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Understanding Organisational Challenges
• Service Assessment
• Understanding Complementary Industry Guidance