Companies invest in IT to achieve various operational benefits, including productivity increases, process innovation and cost reductions.
However, for businesses to achieve maximum value from technology projects, IT services must be thoroughly planned, designed, managed and delivered in a way that provides optimal functionality and return on investment.
ITIL training courses are one way to achieve these objectives, as they offer best-practice approaches to IT service management that can enhance the processes surrounding technology systems.
Since its inception in the 1980s, the ITIL (Information Technology Infrastructure Library) has grown to include an extensive body of skills, capabilities and knowledge.
ITIL has a proven track record of boosting IT service management and uses a lifecycle approach that covers five crucial stages:
Service strategy: The partnership between an IT service provider and business strategists, which aims to utilise IT to support corporate goals.
Service design: Designing IT architectures and services that meet business needs based on commercial strategies.
Service transition: This phase concentrates on change management and control as the organisation moves to new IT services and structures.
Service operation: Maintaining the delivery and support of IT services once they have been introduced into the production environment.
Continual service improvement: Once IT systems have been effectively implemented, this stage examines ways to continue boosting processes and service provision.
Originating in the UK, ITIL is now a globally recognised set of best practices that can provide significant advantages to businesses hoping to optimise IT service management.
The benefits of investing in ITIL training
ITIL courses take place worldwide, including in major cities across Australia. This means there are a number of options should you wish to attend ITIL training in Sydney, Melbourne, Canberra, Perth or elsewhere in the country.
So what are the main benefits of investing in ITIL methodologies? Here are just some of the key ways ITIL can drive performance at your organisation.
- Better strategic alignment between IT and business departments
- More transparent costs, resulting in greater financial control
- Streamlined business processes and enhanced efficiency
- More accomplished change management capabilities on IT projects
- Improved productivity
- Higher customer satisfaction levels, as well as better employee engagement with IT
- Enhanced brand perception and reputation
- Better relationships with suppliers, partners and other key stakeholders.
According to a 2013 white paper by AXELOS, there have been a number of specific case studies where ITIL has shown phenomenal results over a short period of time.
For example, one retailer was said to have made savings of £600,000 (AU$1.08 million) a year after implementing service strategy procedures across its financial management processes.
Similarly, a mid-sized technology firm looking to revamp its IT service management practice invested €2.6 million ($3.7 million) in a two-year ITIL program.
The business recouped this money within 12 months, while also achieving savings of €3.5 million a year through better utilisation of resources and reducing IT incident response times.
AXELOS also noted that the company was able to improve customer satisfaction levels by 11 per cent during the implementation of ITIL practices.
ITIL courses with ALC Training
ALC Training provides high-value, comprehensive ITIL courses presented by expert practitioners with years of experience.
Covering a wide range of topics, our courses are designed to benefit senior professionals, such as CIOs and CTOs, as well as other managers from various IT or business backgrounds.
With a number of certifications available, these courses are ideal for anyone hoping to learn more about the processes, techniques and methodologies that have made ITIL a world-renowned best-practice framework. If you would like additional information on the ITIL courses we run, please do not hesitate to contact us.