Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:

• The importance of service management as a practice concept and service transition principles, purpose and objective
• The importance of ITIL release, control and validation while providing service
• How all processes in ITIL release, control and validation interact with other service lifecycle processes
• What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes
• How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
• How to measure ITIL release, control and validation
• The importance of IT security and its contributions to ITIL release, control and validation
• The technology and implementation considerations surrounding ITIL release, control and validation
• Change management as a capability to realise successful service transition
• Service validation and testing as a capability to ensure the integrity and the quality of service transition
• Service asset and configuration management as a capability to monitor the state of service transition
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability
• Request fulfilment and change evaluation to ensure meeting committed service level performance
• Release, control and validation process roles and responsibilities
• Technology and implementation considerations
• Challenges, critical success factors and risks associated with ITIL release, control and validation