Foundation Course (3 days)
1. The Change Management Context, Learning and the Individual
- Learning process and styles
- Learning dip
2. Change and the Individual
- Models of individual change
- Motivation
- Individual differences
3. Change and the Organisation
- Metaphors of organisations
- Organisation culture and change
- Models of change
- Key roles in organisational change
- Drivers of change
- Developing vision
4. Stakeholder Strategy
- Identifying and segmenting stakeholders
- Personas and empathy maps
- Stakeholder mapping
- Influencing strategies
5. Communication and Engagement
- Communication biases
- Feedback and communication approaches
- Communicating change – factors, barriers and approaches
- Communications channels (Push-Pull & Lean-Rich)
- Planning communications
6. Change Impact
- Identifying and assessing change impact
- Stakeholder impact assessment
- Change severity assessment
7. Change Readiness
- Motivation to change and supporting individuals
- Change agent networks
- Building organisational change readiness
- Building the change team
- Change Management Plan
- Preparing for resistance
8. Exam Revision/Preparation and Foundation Exam
Practitioner Course (2 days)
1. Training planning
2. Project Management – change initiatives, projects and programmes
3. Sustaining Change
4. Exam Revision/Preparation and Practitioner Exam