1. Introduction

• Defining the role of a ‘manager’
• Identification of 5 Core Components of a manager’s job
• Personal introductions and objectives
• Overview of program topics and method

2. Understanding Diversity

• Issues, Challenges
• Strategies for dealing with difference
• One size fits all – sameness vs difference
• Identification of 5 Dimensions of Diversity
• Identification of 4 personality types / styles
• Physiology vs psychology
• Role of culture
• Impact of age / 5 ‘Generations’, 4 career stages
• Impact of work status
• Exercise: Understanding Ourselves to understand others

3. Motivating Each Member of Your Diverse Team

• Pitfalls of traditional motivation approaches
• Review of motivation theory
• Discussion of importance of money versus other motivators
• Influence of personal characteristics
• Impact of manager’s own behaviour
• Guidelines re how to tailor motivation by diversity
• Practice Exercise

4. Planning and Managing Tasks and Resources

• Discussion of resource planning challenges
• Introduction to Managing by Objectives
• Guidelines to monitor, gather data re performance
• Reporting upwards, managing your manager
• Guidelines re managing your own time
• Guidelines re how to vary according to diversity?
• Practice Exercise

5. Delegating

• Pitfalls in delegating
• How to, and how MUCH to, delegate?
• Introduction of the Situational Leadership model
• Discussion of how to treat staff … cadre or hired hand?
• Introduction to the Delegation Triangle
• Guidelines re how to vary according to diversity?
• Practice Exercise

6. Coaching Each Diverse Team Member

• Typical approaches and issues
• Formal vs informal
• Manager’s coaching plan
• Introduction to the GROW model
• Guidelines re how to vary coaching by diversity?
• Practice Exercise

7. Getting Your Diverse Team to Work Together

• Issues and challenges
• Discussion of feasibility of teamwork across diverse teams?
• Introduction to Belbin Team Roles
• Guidelines re how to leverage diversity
• Practice Exercise

8. Communicating with Your Diverse Team

• Challenges in communicating across diversity
• What to communicate, and when
• Individual vs team communication
• Role of technology
• Guidelines re how to vary communication by diversity:
  – by geographies, time zones
  – by generation / age
  – by culture
  – by personalities
• Guidelines for conducting meetings and tele-conferences
• Strategies for communication
• Practice Exercise

9. Conclusion

• Revision of key topics and messages
• Personal plans of action
• Evaluations