1. Understanding Cloud Computing
- Overview of cloud computing benefits, characteristics, service models and deployment models
- Understanding cloud security service definitions, requirements and policies
- Understanding cloud availability and release management best practices.
2. Enabling Microsoft Cloud Services
- Analyse and understand Office 365 readiness
- Enabling Microsoft Office 365 and Microsoft InTune
- Overview of subscription plans
- Describe the function of the following Office 365 services:
i. Exchange Online
ii. SharePoint Online
iii. OneDrive
iv. Skype for Business Online
v. Yammer
vi. Workplace Analytics
vii. Microsoft InTune
viii. PowerBI
ix. Project Online
x. Microsoft Dynamics 365
xi. Office 365 Pro Plus Apps
xii. Planner
xiii. Sway
xiv. Office 365 Video
xv. Microsoft Teams
xvi. Flow - Overview of the Office 365 fast track service
- Understanding Microsoft Azure.
3. Administering Office 365 and Microsoft InTune
- Administering Office 365
- Administering Microsoft InTune
- Overview of Windows PowerShell
4. Using and Configuring Microsoft Cloud Services
- Overview of Active Directory
- Deeper understanding and usage of key Office 365 services:
i. Exchange Online
ii. SharePoint Online
iii. OneDrive
iv. Skype for Business Online
v. Microsoft Intune
5. Supporting Cloud Users
- Resolving common issues related to:
i. Installing Office Applications
ii. Office Sign In
iii. Emails & Calendaring
iv. SharePoint Online
v. OneDrive
vi. Skype for Business Online