Foundation Course (3 days)

1.  The Change Management Context, Learning and the Individual

• Learning process and styles
• Learning dip

2.  Change and the Individual

• Models of individual change
• Motivation
• Individual differences

3.  Change and the Organisation

• Metaphors of organisations
• Organisation culture and change
• Models of change
• Key roles in organisational change
• Drivers of change
• Developing vision

4.  Stakeholder Strategy

• Identifying and segmenting stakeholders
• Personas and empathy maps
• Stakeholder mapping
• Influencing strategies

5.  Communication and Engagement

• Communication biases
• Feedback and communication approaches
• Communicating change – factors, barriers and approaches
• Communications channels (Push-Pull & Lean-Rich)
• Planning communications

6.  Change Impact

• Identifying and assessing change impact
• Stakeholder impact assessment
• Change severity assessment

7.  Change Readiness

• Motivation to change and supporting individuals
• Change agent networks
• Building organisational change readiness
• Building the change team
• Change Management Plan
• Preparing for resistance

8.  Exam Revision/Preparation and Foundation Exam