Planning and Implementing ITIL®: Learning Outcomes

The IT Infrastructure Library (ITIL) is a powerful body of knowledge that has been built over the past two decades, and organisations are increasingly looking to ITIL as a framework for continuous improvement. In their zeal to implement ITIL, however, some organisations may be expecting too much too soon from the individuals that they choose to lead the effort. ITIL contains an enormous amount of content. Even though much of that body of knowledge has informally existed in IT for years, it is not reasonable to expect an individual to master those best practices in a few days or even a few weeks.

IT management needs to ensure that the ITIL implementation plan is reasonable if it is to be successful. ITIL Foundation training is a necessary starting point for an enterprise-level ITIL project and it is possible that within a small IT organisation the implementation of ITIL best practices can be driven and accomplished after ITIL Foundation training. However, it is not reasonable to expect that an individual armed only with an ITIL Foundation certification will be capable of delivering a successful enterprise-level project.

This Planning and Implementing ITIL workshop has been designed to provide a fast-track bridge between theory and the real world.