A substantial number of trends such as computers, the internet and mobile have altered how businesses operate over the past few decades – and further changes are on the way.

Research firm Gartner has recently predicted that mobile commerce will continue to change – and organisations will need to prepare.

Changing mobile commerce

The study, which also detailed other future technology trends, explained that by 2017, US customers' mobile engagement behaviour will be a driver in mobile commerce revenue within the US. In fact, it's predicted to climb to 50 per cent of US digital commerce revenue.

More capable and secure smartphones and tablets are the key driver behind this shift, especially as these devices become essential tools for customers. In addition, this trend is only set to continue as mobile devices experience a growing uptake.

Organisations that focus on customer-facing mobile experiences and developing strong mobile strategies will likely benefit the most. The question is, what's the best approach for organisations when it comes to creating and implementing these strategies?

Preparing with ITIL

IT service management is one of the most effective ways to deal with changing technologies and the ITIL framework is best-in-class and used by organisations across the globe. This approach to IT service management includes a comprehensive set of best practices that have been integrated from public and private sectors.

ITIL can be instrumental in developing strong and thorough mobile strategies, by utilising effective and renowned guidelines. By implementing a strong methodology, individuals or teams within the company can more effectively carry out a mobile strategy from planning through to implementation.

To discover more about ITIL and other world-renowned frameworks and methodologies, contact the experts at ALC Training/PDA today. SABSA, TOGAF and COBIT5 are just three of these leading courses that can improve operations.