Introduction to Six Sigma

• History of Quality (Deming, Juran, JIT, Ishikawa, Taguchi, etc.)
• Evolution of Six Sigma
• Defining Six Sigma – philosophy and objectives
• Overview of Six Sigma DMAIC process

Stakeholders & Setting up a Six Sigma Project

• Identifying and Documenting stakeholder requirements
• Project Selection Criteria
• Project Planning
• Managing Team Dynamics
• Important project management & planning tools

Six Sigma Methodology – Define

• Inputs – Need for six sigma project, Executive management sponsorship, core team identified
• Tools
  • Organisation hierarchy
  • High level process maps
  • High level Pareto charts
  • Idea generation and categorisation tools
• Outputs
  • Project charter
  • Established metrics
  • Problem statement
  • Roles & responsibilities

Six Sigma Methodology – Measure

• Objectives of Measure Phase
• Inputs – the outputs of the Define phase
• Tools
  • Data collection tools and techniques
  • Measurement scales
  • Validation techniques (Gauge R & R)
  • Statistical distributions
  • Data mining
  • Run charts
  • Process map
  • Stakeholder tools
  • Process costs
• Outputs
  • Well defined processes
  • Baseline process capability
  • Process parameters affecting CTQs
  • Cost of poor quality (COPQ)
  • Measurement system

Six Sigma Methodology – Analyse

• Objectives of Analyse Phase
• Inputs – outputs of the Measure phase
• Tools
  • Ishikawa diagram
  • Failure mode and effects analysis
  • Hypothesis testing
  • Process capability study
• Outputs
  • Important causes of defects
  • Special and common causes of variation
  • DPMO and sigma level