Course and instructor were great. Would like to say that Michelle was very informative and knowledge of the topic was outstanding. She was very interactive and encouraged interaction from the group in a friendly and encouraging way. It was quite a relaxed course considering the subject.

I did the Change Management Foundation Course and Kim was a wonderful trainer - she was super clear and easy to understand.

D LJ has been very engaging, it has been a great session with him and would definitely recommend anyone who wants to go for the course with him. Thank you!

Trainer was personable, experienced and patient. He received and gave constructive feedback from the trainees well.

I was impressed by Leigh's understanding and awareness of trainee diversity across age, experience and of course timezones. I would not hesitate to undertake this type of training experience again.

The student guide content was good. I liked the course. Now for the exam!

Zoom just worked! Course resources were fantastic and glad that ALC continued with the training traditions by providing Mentos in the pack :) Peter N was a brilliant and knowledgeable trainer. His passion and real-world examples were so relevant, and he actively ensured that engagement with all the course attendees was tailored and meaningful. Lecturer worked well at keeping students engaged. Peter had excellent knowledge and experience and continually relayed the course theory to real life examples, excellent, thanks.

the zoom experience was good. As mentioned below, I really liked the printed book that was sent which had the slides in plus lots of space to write - this helped ensure I wasn't looking at the screen all day. The experience was way better than I expected. I was disappointed not to get an in-person delivery option (mainly due to sitting through way too much zoom only internal training over the past 3 years due to the pandemic, so have been burnt by that), however after attending I was more than satisfied. The course text book had plenty of space for notes so I was able to look at that and not just a screen all day. The 2nd camera Neil had for showing him drawing diagrams was really good and the quiz's were really good for helping cement the learning. Neil was well paced in his delivery, and very good at highlighting key points a number of times and in different ways which really made them stick - perfect prep for a theory exam. I'd prefer this delivery method going forward now.

Peter was a great instructor who was extremely thorough with his explanations of concepts, and was patient while re-explaining certain topics

was good at pinpointing material and explaining the different components of ITIL based organisational structures for delivery.