Trainer Profile

Neil Broadhead

  • ITIL 4 - Foundation + Upper Levels

Neil, ITIL 4 Master, has over 45 years Information Systems experience having worked in a variety of roles including Business Planning Manager, Change Manager, Continual Service Improvement Manager, trainer and consultant. Neil has worked with a number of organisations in a variety of industries in both government and commercial sectors. His experience has provided him with opportunities in industries from aviation to education.

Neil’s practical experience in Service Management is broad and encompasses Problem Management, Availability Management, Financial Management and Change Management. He has utilised his practical experience and passion for service management to provide effective and efficient training with authority on the subject matter.

Neil was a member of the ITIL V3 Managing Across the Lifecycle syllabus board.
Neil is a regular presenter at conferences and is considered an expert in his field. A list of Neil’s relevant qualifications is provided below:

  • ITIL 4 Master
  • ITIL 4 Strategic Leader
  • ITIL 4 Managing Professional
  • ITIL 4 Practice Manager
  • ITIL 4 Direct, Plan & Improve
  • ITIL 4 High Velocity IT
  • ITIL 4 Drive Stakeholder Value
  • ITIL 4 Create, Deliver & Support
  • ITIL 4 Digital & IT Strategy
  • CASM Certified Agile Service Manager
  • Cobit 2019 certification
  • Cobit 5 Certification
  • ITIL V3 Expert Certification
  • OS&A, RC&V, PP&O, SO&A ITIL capability certificates
  • ST, SD, SS, CSI ITIL lifecycle certificates
  • ITIL Managing Across the Lifecycle certificate
  • ITIL V2 Managers Certification with Distinction
  • ITIL V3 Manager’s Bridge certificate
  • ITIL Managers Certificate in Infrastructure Management with Distinction
  • ISO/IEC 20000 Consultant Certificate
  • Certificate in Information Security Management Principles
  • ITIL Certificate in Software Asset Management
  • ITIL Certificate in Applications Management
  • Neil was a brilliant and very informative facilitator, probably one of the best of hundreds I've learned from. Neil was very patient to run through the content and explain the justification for each answer. He displayed great knowledge & was very clear & concise in his communication.

    Live Virtual Training, 2022

Neil | Excellent Trainer

Neil is an awesome trainer and presenter. Will highly recommend ALC to colleagues, family and friends.

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