Are you looking to participate in an ITIL training course? If so, it's important to realise that not all certification providers are alike.
The Information Technology Infrastructure Library (ITIL) is a comprehensive and highly regarded set of practices, that requires attention and study to master. It is therefore worthwhile investing in an education provider that can demonstrate experience and proven results.
With that in mind, here are a few things to look for in a reliable ITIL training provider.
Before selecting your ITIL training service, ask them about their track record. Request to view testimonials and service reviews. Since you are investing a significant amount in this experience, it's important to make sure you will get the most out of it.
It's also worthwhile inquiring about accreditations. There are a number of organisations that exist with the purpose of assessing trainers and training services and providing them with accreditations that prove the service's value and authenticity.
It's often said in life that there is no replacement for experience, and this is particular true for trainers and educators. A teacher with experience and practical knowledge in a field will always be far more valuable than someone with a purely theoretical background.
Look for trainers that are genuine practitioners of ITIL, with long-term experience in the industry. They will be far better positioned to provide you with advice and support built on first-hand knowledge.
Your ITIL training provider should aim to provide a thorough education during the course itself. However, even with the most in-depth introduction to ITIL, there will almost always be unforeseen problems and questions that arise when you return to your organisation.
For that reason, it's worthwhile enquiring about post-course support options. Ask whether you will have ongoing access to knowledgeable parties who will be able to answer any follow up questions you may have.