Why should businesses undertake ITIL certification

Enterprises can find IT management difficult, especially given the ever-changing nature of the technologies and processes. That's why the value of training and certification can never be overstated, as educated personnel become far more adept at solving IT issues and aligning IT services to the ever-changing needs of the business.

Unlike traditional forms of IT training, the Information Technology Infrastructure Library (ITIL) is able to build a set of practices that can be used consistently and for new technologies and processes. If staff are given the certification, it can be easier to handle IT throughout the company, and ensure that strategies are delivering value.

ITIL certification should become a priority for organisations, and more than just a passing consideration. Understanding exactly what ITIL certification offers is often a good idea, and it can help when it comes time to gain certification.

ITIL certification

ITIL was developed by the UK government in the 1982, specifically for the Central Computer and Telecommunications Agency. It's now grown comprehensively to encompass a 'library', with a number of different areas covered. Areas such as service strategy, operation and continual improvement are now included in the massive set of volumes, with each offering valuable practices.

When undertaking ITIL certification, businesses often begin with the ITIL Foundation for Service Management, proceeding into more advanced modules before gaining a Masters Accreditation.

Here are several of the various courses available for businesses.

1. Managing Across the Lifecycle – This qualification is necessary for the two modules on the way to ITIL Expert in IT Service Management, and can be immensely helpful. Ancillary knowledge is a primary focus here, which is required to implement and manage IT service skills.

Individuals can often be a good fit for this course, as they can gain an understanding at the business management level of the ITIL core lifecycle.

2. ITIL Capability Certificate Courses – These modules focus on capability and creating service value to meet the objectives of teams, companies and customers. The various modules available are often the fastest way to proceed to ITIL Expert accreditation, with four intermediate certificates able to be undertaken.

IT service management

Within the IT service management (ITSM) space, ITIL can be extremely useful. ITSM focuses on the implementation and management of IT services, and it's important this is done correctly. When IT environments within an organisation are subject to frequent change, having personnel on hand to guide the business through the process can be extremely helpful.

ITIL can help to ensure that ITSM is always managed correctly, and adapts to the changing needs of a company.

Increasing marketability

As the marketplace for IT professionals becomes increasingly competitive, gaining an edge is absolutely essential. One of the best ways to do so is through comprehensive ITIL certification, as this is able to serve as proof that individuals can implement effective IT processes.

It also showcases an ability to increase the competitive advantage of a business by having the correctly certified staff on board.

For example, a prospective company will know the professional is able to align IT services with the needs of the business, and capably adapt to change when required.

The benefits of ALC certification

Once businesses and IT professionals understand the importance and benefits of ITIL certification, it's time to actually begin certification courses.

ALC Training provides courses that cover all necessary areas, and can ensure certification is correctly handled.

If you'd like to learn about how ITIL certification can help businesses build a stronger IT strategy and better adapt to change within the marketplace, get in touch with ALC Training.