ITIL® Service Management Guides stakeholders through the principles & practices of co-creating value through services.
| Location | Date | Time | |
| Virtual Instructor-led Training | AEDT | 19 - 21 March 2025 | 09:00 am - 05:00 pm |
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This certification is one of the 4 modules leading to the ITIL Managing Professional qualification. ITIL DSV guides stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. It focuses on establishing, maintaining, and developing effective service relationships with customers, users, suppliers and partners and leads organisations on a service journey in their service provider and consumer roles, and supporting effective interaction and communication.
The ITIL 4 Managing Professional (MP) Qualification
In the new ITIL® 4 scheme there are two high-level “stream” qualifications – ITIL Managing Professional (MP) stream and ITIL Strategic Leader (SL) stream.
The ITIL Managing Professional stream targets IT practitioners working within technology and digital teams across businesses and provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It comprises of 3 specialist modules and 1 strategist module:
You can get a good and quick idea of the new ITIL 4 Certification Scheme in the diagram below. To obtain the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designations you must complete all modules in each stream, with ITIL Strategist being a common module for both streams.
Dean has worked in the IT industry for more than 25 years, initially in application development and customisation and over the last several years as a Trainer, Facilitator, Mentor and Coach focussing on Agile, Service Management and IT Governance.
Read full bioThis 3-day course covers the core service management concepts and practices beyond the foundational level to focus on the establishment, maintenance and development of effective service relationships, to achieve the desired stakeholder value.
The ITIL 4 Specialist: Drive Stakeholder Value course is designed for:
1) Recap of ITIL Foundation
2) Introduction
3) The Customer Journey
4) Step 1: Explore
5) Step 2: Engage
6) Step 3: Offer
7) Step 4: Agree
8) Step 5: Onboard
9) Step 6: Co-create
10) Step 7: Realise Value
11) Exam Preparation
Overall, it was an excellent course. Trainer provided useful and relevant examples from his experience. He was also able to effectively relate our questions and examples from our own environments back to ITIL principles. I feel very prepared for the exam after this course, and wouldn't hesitate to study with ALC again!
ITIL® 4 Strategist: Drive Stakeholder Value (3 days) + Certificate Exam
Live Virtual Training Course Fee Includes:
Exams & Additional Information
Pre-Requisites
Live Virtual Training – Participants will be provided with an online exam voucher to sit the exams at a time and date of their choosing within 12 months of the course. The web-proctored exams are available 24/7 and run by the examination institute PEOPLECERT.
Exam Information
The DSV exam comprises:
If you have a group of people who can all be spared at the same time then private training is a GREAT way to go:
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management
ITIL® Service Management