ITIL® Foundation (Version 5)

ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management.

ITIL gives leaders, teams, and partners a common language to align strategy, operations, and customer experience, without losing what already works. It’s practical, adaptable, backward compatible, and built to help organisations move faster, stay compliant, and deliver measurable value in a rapidly changing AI-driven digital world.

WHAT YOU GAIN WITH THE NEW ITIL

Trusted, AI-native capability

Build confidence working in AI-enabled environments with guidance designed for real-world adoption and scalable use.

Practical guidance designed for real work

Instantly adopt and adapt ITIL through clear examples, scenarios, and proven practices-focused on application.

Clear contribution to value across the business

Understand how your role contributes to outstanding measurable outcomes across products, services, and experiences through an end-to-end, value-driven approach.

Relevant for every role not just IT Service Management, across the organisation

Develop capabilities that enable collaboration across product, service, experience, strategy, and transformation roles. 

A LEARNING JOURNEY THAT GROWS WITH YOU

The new ITIL offers a clear, flexible qualification scheme designed around real digital roles.

You can start with the core concepts and progress through role-aligned learning paths that help you build practical capabilities, adopt and adapt what you learn, and grow as your role and career evolve.

Each step is designed to support real-world application, so you can use ITIL with confidence in your role.