Prerequisites
There are no certification prerequisites required to attend this course, since the opportunity to sit the ISO/IEC20000 Foundation exam is included in the first week of the course.
Experience in an IT Management or Consultant role in Service Management or a related field of expertise is preferred.
Course Format
Unlike regular theory-based training courses, this MASTERclass ensures that you spend less time in the classroom and more time applying the learning objectives in your workplace environment:
- Only 5 days Classroom Education: A comprehensive and engaging course
- Template Library: Service Management System documentation templates
- Workplace Assignment: Application in a real-world business context
- Masterclass Forum: Collaborative workplace assessment support
- Certification: The ISO/IEC 20000 Implementation Leader certificate