Introduction to planning, protection and optimisation

Full understanding of PPO terms and core concepts.

• The value to the business of PPO activities
• The lifecycle within the PPO context
• The purpose and objective of service design as it relates to PPO
• The basic service design principles

Capacity management

The knowledge, interpretation and analysis of capacity management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

• The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organisational structure and its interfaces with other processes
• A measurement model and the metrics that would be used to support capacity management within PPO practices
• The benefits and business value that can be gained from capacity management

Availability management

The knowledge, interpretation and analysis of availability management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

• The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organisational structure and its interfaces with other processes
• The benefits and business value that can be gained from availability management
• A measurement model and the metrics that would be used to support availability management within PPO practices

IT service continuity management (ITSCM)

The knowledge, interpretation and analysis of ITSC management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

• The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organisational structure and its interfaces with other processes
• The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
• A measurement model and the metrics used to support ITSCM within PPO practices
• The benefits and business value that can be gained from ITSCM

Information security management

The knowledge, interpretation and analysis of information security management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

• The end-to-end process flow for security management , including its design strategy, components,  activities, roles and operation, its organisational structure and its interfaces with other processes
• A measurement model and the metrics that would be used to support security management within PPO practices
• The benefits and business value that can be gained from security management

Demand management

The knowledge, interpretation and analysis of demand management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

• The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organisational structure and its interfaces with other processes
• Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
• The benefits and business value that can be gained from demand management in support of PPO

Planning, protection and optimisation roles and responsibilities

The knowledge, interpretation and analysis of organizational roles, principles, techniques and relationships and their correct application to enable effective services planning, protection and optimisation.

• The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organisation to support PPO.