Day 1
- The Rise of DevOps
- The Role of ITSM
- Accelerating ITSM for DevOps
- New Ways of Thinking and Working
- Adapting ITSM for DevOps
- Adapting Change Management
- Adapting Release Management
- Homework: Data Gathering
Day 2
- Adapting Configuration Management
- Adapting Incident Management
- Adapting Problem Management
- Adapting Knowledge Management
- Adapting the Service Desk
- Mastering Continuous Improvement
- Enabling Continuous Learning
- Summary
- Homework: Taking Action