Introduction to Six Sigma
- History of Quality (Deming, Juran, JIT, Ishikawa, Taguchi, etc.)
- Evolution of Six Sigma
- Defining Six Sigma – philosophy and objectives
- Overview of Six Sigma DMAIC process
Stakeholders & Setting up a Six Sigma Project
- Identifying and Documenting stakeholder requirements
- Project Selection Criteria
- Project Planning
- Managing Team Dynamics
- Important project management & planning tools
Six Sigma Methodology – Define
- Inputs – Need for six sigma project, Executive management sponsorship, core team identified
- Tools
- Organisation hierarchy
- High level process maps
- High level Pareto charts
- Idea generation and categorisation tools
- Outputs
- Project charter
- Established metrics
- Problem statement
- Roles & responsibilities
Six Sigma Methodology – Measure
- Objectives of Measure Phase
- Inputs – the outputs of the Define phase
- Tools
- Data collection tools and techniques
- Measurement scales
- Validation techniques (Gauge R & R)
- Statistical distributions
- Data mining
- Run charts
- Process map
- Stakeholder tools
- Process costs
- Outputs
- Well defined processes
- Baseline process capability
- Process parameters affecting CTQs
- Cost of poor quality (COPQ)
- Measurement system
Six Sigma Methodology – Analyse
- Objectives of Analyse Phase
- Inputs – outputs of the Measure phase
- Tools
- Ishikawa diagram
- Failure mode and effects analysis
- Hypothesis testing
- Process capability study
- Outputs
- Important causes of defects
- Special and common causes of variation
- DPMO and sigma level
