Course Contents
Introduction
- Introductions, course agenda and approach
- Overview of Domains and Tasks
Domain 1: Governance of Enterprise IT (40%)
- Governance Framework
- Components of a Governance Framework
- Organisational Structures, Roles, and Responsibilities
- Strategy Development
- Legal and Regulatory Compliance
- Organisational Culture
- Business Ethics
- Technology Governance
- Governance Strategy Alignment with Enterprise Objectives
- Strategic Planning Process
- Stakeholder Analysis and Engagement
- Communication and Awareness Strategy
- Enterprise Architecture
- Policies and Standards
- Information Governance
- Information Architecture
- Information Asset Lifecycle
- Information Ownership and Stewardship
- Information Classification and Handling
Domain 2: IT Resources (15%)
- IT Resource Planning
- Sourcing Strategies
- Resource Capacity Planning
- Acquisition of Resources
- IT Resource Optimisation
- IT Resource Lifecycle and Asset Management
- Human Resource Competency Assessment and Development
- Management of Contracted Services and Relationships
Domain 3: Benefits Realization (26%)
- IT Performance and Oversight
- Performance Management
- Change Management
- Governance Monitoring
- Governance Reporting
- Quality Assurance
- Process Development and Improvement
- Management of IT-Enabled Investments
- Business Case Development and Evaluation
- IT Investment Management and Reporting
- Performance Metrics
- Benefit Evaluation Methods
Domain 4: Risk Optimisation (19%)
- Risk Strategy
- Risk Frameworks and Standards
- Enterprise Risk Management
- Risk Appetite and Risk Toleranc
- Risk Management
- IT-Enabled Capabilities, Processes, and Services
- Business Risk, Exposures, and Threats
- Risk Management Lifecycle
- Risk Assessment Methods