ITIL® Service Management

ITIL® Foundation Bridge (Version 5)

This one-day course allows for a fast, focused route for ITIL 4 certification holders to upgrade to ITIL Foundation (Version 5) – concentrating on the key enhancements and updated concepts designed for modern digital and AI-enabled environments.

Duration 1 Day
Fee - Virtual Instructor-Led $815 + GST
Exam Exam Included
Team Training Get a quote

Upcoming Course Dates

View all course dates

Location	Date	Time
Virtual Instructor-led Training \| AEST	5 May 2026	09:00 am - 05:00 pm	Individual/Self-Funding Business or Government

Overview

ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management.

ITIL gives leaders, teams, and partners a common language to align strategy, operations, and customer experience, without losing what already works. It’s practical, adaptable, backward compatible, and built to help organisations move faster, stay compliant, and deliver measurable value in a rapidly changing AI-driven digital world.

Learning Outcomes

Understand what has changed since ITIL 4. Focus only on the new and refined concepts, terminology, and structural updates introduced in ITIL Foundation (Version 5).
Explore how the new ITIL reflects modern digital and AI-enabled environments. Understand how increasing complexity shapes digital product and service management across their lifecycle.
Gain clarity on the updated terminology and principles shaping ITIL (Version 5), ensuring confident communication across teams, partners, and stakeholders.

Discover how ITIL (Version 5) reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery, and measurable outcomes.
Learn how to integrate the enhancements into your existing ITIL knowledge and apply the updated guidance to improve collaboration, performance, and results.

Who Should Attend

Professionals who hold ITIL 4 certification and want a focused upgrade to Version 5

Course Contents

Introduction
Modules
- Key concepts of digital product and service management
- Service relationships
- The ITIL Value System
- Governance
- ITIL Guiding Principles
- Value chain and ITIL management practices
- Value streams: mapping and management
- Continual Improvement
- The ITIL Four Dimensions of Product and Service Management
- ITIL and other frameworks Integration
- What’s next?

Overall, it was an excellent course. Trainer provided useful and relevant examples from his experience. He was also able to effectively relate our questions and examples from our own environments back to ITIL principles. I feel very prepared for the exam after this course, and wouldn't hesitate to study with ALC again!

Live Virtual Training

Testimonial

ITIL 4 Foundation

Inclusions

All participants will receive:

E-COPY: Comprehensive Course Workbook, including sample exams
E-COPY: Official ITIL Foundation Textbook
ITIL Foundation Bridge (Version 5) Exam Voucher
- Available to purchase via ALC: PeopleCert Plus Membership which includes Take2, additional mock exam and many more benefits
- Or purchase the Take2 Re-sit Exam separately via PeopleCert

E-materials are provided by default with the option to purchase hardcopy materials for an additional cost.

Exams & Additional Information

Participants of the ITIL® Foundation Virtual Training course will be provided with an online exam voucher to sit the exams at a time and date of their choosing within 12 months of the course. The web-proctored exams are available 24/7 and run by the examination institute PEOPLECERT.

The ITIL Foundation Bridge exam comprises:

Multiple choice exam questions
20 questions each worth one mark
13 marks required to pass – 65%
30 minutes
Closed book

Pre-requisites

Delegates must hold an ITIL 4 Foundation Certificate