- The ISO/IEC 20000 standard in detail
- How to establish a Management System
- Documentation template library
- Leadership and Consulting skills:
- Establishing & communicating vision
- Presentation and report writing skills
- Conducting research and analysis
- Leading people & cultural change
- Skills to conducting an assessment
- Planning & implementing ISO/IEC20000
- Performance reporting and scorecards
- Related frameworks and standards
- Implementation Leader Exam
